Underwriting Admin Assistant Job at MS Amlin in West Malling

MS Amlin – Job Description

Role- Underwriting Admin Assistant – based in West Malling office


The purpose of the role is to provide first class service and customer care to direct clients, brokers and coverholders which fall under MSAUS, Yacht Division based in West Malling.


UK Yacht Centre sits within the Marine and Aviation SBU and Underwrites approximately £13m in a year

Key result Areas

Be able to handle seasonal high volumes of inbound & make outbound telephone calls from/to direct clients/brokers/introducers

Process all quotes/mid- term adjustments/cancellations/renewals and transfer onto an in-house system & website to a high level of accuracy

Compliance with all GDPR & TCF requirements by adhering to strict procedures including the recording of client preferences for documents & marketing

Process card payments via a separate Data Cash system & enforce security of clients financial details using telephone call suppression system

Collaborate with colleagues and all key interfaces to ensure high level of client experience at all times

Escalate complex policy wording and rating queries to the in house underwriting team

Be pro-active to find ways to improve service to clients and business income streams

Ensure all SLA’s(Service Level Agreements) are met through the careful prioritising of work

Awareness of the workloads of others, assisting when necessary to ensure SLA’s are met

Assist other Departments when business requires

Behave in a professional manner at all times and in accordance with the company’s policies and standards

The Operating Environment and Context of the job

In an increasingly competitive market, it is vital for us to differentiate ourselves in all segments and routes to market. MS Amlin operates within a dynamic and challenging environment over multiple territories across the globe, where it is a leader a number of markets. Key to our success is ensuring that we drive client intimacy through the alignment of resources to respond to the ever-changing needs of our clients, while ensuring we maintain an ongoing focus on delivering profitable underwriting. This entails having a true understanding of the needs and behaviours of our clients, deepening our relationships with them and delivering MS Amlin’s global expertise at the point of client contact. Whilst conducting our business it is always of importance that we balance the outward facing business needs with the internal regulatory requirements which must be adhered to within each operating entity.

Key Competencies


High level of client focus

Computer literate – intermediate word & excel

Attention to detail

Ability to multi-task

Compliance with procedures

Job Specific

Strong communicator – written & oral

Strong admin & data entry skills


Team worker & collaborator

Adapts easily to changes at work

Ability to build good rapport with both clients & colleagues alike

Self- starter who can complete work independently & without the need for constant supervision

Adopts a positive approach to all aspects of work

Keeps up to date with industry regulatory requirements & legislation

About the Company

Company: MS Amlin

Company Location:  West Malling

Estimated Salary:

About MS Amlin