Trip Support Specialist II Jobs in Webster, TX at World Fuel Services

Title: Trip Support Specialist II

Company: World Fuel Services

Location: Webster, TX

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.When you click ‘Apply’, you will need to click on ‘Create Account’. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Position SummaryResponsible for assisting in daily operations and tasks within flight operations. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of WFS Trip Support products and services to existing and new customers.

Key Responsibilities

Day-to-day operations requirements, such as but not limited to the following:

Ground handling, operational permits, slots, Flight following, hotels, and transportation

Customs services including customs arrangements, Canpass form preparation and submission and arrangement of Border Overflight Exemptions

Loading and maintaining trips in the Falcon system

Loading Trip Cost Estimates into the Falcon system

Assisting with fuel quotes and/or arrangements after normal business hours

Quality assurance for “owned” trips

Part of the operations phone and communications rotation – responsible for assisting with all incoming operational communications, including phone calls, faxes, emails and SITA/AFTN traffic

Must have a firm knowledge of WFS Trip Support products and services and be able to effectively market them to customers

Assuring that all trips are current and updated in a timely manner based on the most recent customer communications

Primary point of contact and an Account Executive for designated WFS Trip Support accounts

Improving and enhancing the customer relationships for these designated WFS Trip Support accounts

Assisting in establishing and providing an unmatched quality of service and communication to all customers

Provides expert level of support and consultation to WFS Trip Support customers

Additional Responsibilities

Backup Flight Planner and/or Meteorologist, where applicable & qualified

Backup to Supporting Services

Monitors communications after normal business hours and on weekends upon implementation of the storefront operations

Performs other duties as may be assigned by management

Helps other employees to accomplish company goals

Working Hours: as determined by the Sr Director Global Operations


Ability to act in situations with confidence, assertiveness, tact, and diplomacy

Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems

Ability to maintain a professional demeanor in stressful situations and negotiations

Ability to …

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About World Fuel Services