Training Administration Apprentice Job at DHL – in Derby

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture at DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

Head: Being Results Orientated & Leveraging Strengths

Heart: Providing Purpose & Having and Creating Trust

Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

As an apprentice for the Global Certified International Specialist team, you will provide support to the team to ensure efficient and effective implementation of CIS training modules to a global audience. The post holder will be required to pro-actively respond to the needs of internal and external stakeholders in a professional and efficient manner.

As part of the Global CIS team, you will work closely with CIS country champions in all regions and all countries, providing support to the CIS project management team. You will support the Global CIS replenishment process, calculating material requirements for new and established CIS modules, liaising with and supporting the warehouse team to ensure effective order prioritization and prompt issue resolution where required. In addition, you will support the CIS service desk, assisting users with warehouse order queries and portal / app queries and act as a Super User for CIS digital products and services which are critical to the success of CIS training activity globally.

Hybrid working model – home and office/East Midlands Airport

Some opportunity to travel to Europe – Antwerp (warehouse facility) and Prague (IT supplier)

Great communication skills are required – individual will be liaising with CIS teams across multiple countries

Support CIS replenishment process with consideration of moving targets and evolving requirements. Ensuring Stock quantities are managed accurately and effectively

Support with maintenance and continuous improvement of CIS portals and apps.

Support with upkeep of working instructions and FAQs for all elements of CIS programmes

Support the CIS service desk, assisting CIS community with warehouse order queries and portal / app queries, ensuring prompt, professional resolution

Work with the warehouse team to ensure effective order prioritisation and prompt issue resolution.

Act as an ambassador for the global CIS team, demonstrating new CIS products and services.

Build rapport with stakeholders and effective working relationships established

Become an established as a trusted and dependable user of CIS tools

Safety and Security

Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security

Adhere to customs / import / export procedures as applicable

Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay

There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to You – Benefits

Competitive salary

Eligibility to participate in performance related bonus schemes

Generous holiday entitlement increasing with years completed service

Company pension scheme with excellent contribution rates

Life Assurance

Enhanced maternity pay

Generous company sick pay

A competitive package of voluntary benefits including retail, entertainment, gym membership discounts and more

Discounted Health Assessments

Access to professional employee assistance, wellbeing programme and qualified mental health first aiders

Excellent training and development opportunities with a strong focus on internal promotion

Your Profile – Skillsets and Attributes

Excellent written and verbal communications skills

Good IT skills

Able to plan and prioritise workload accordingly

Good customer service skills

Able to work on own initiative

A drive to succeed with an ongoing focus on personal development

Strives to achieve results without compromising respect

Team player

Ability to remain calm under pressure

Displays the CIS attributes of can do, passion, speed and right first time

Educated to GCSE standard

What’s Next?

Apply now and upload your CV online.

If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

About the Company

Company: DHL –

Company Location:  Derby

Estimated Salary: