Telephone Sales Executive

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

Head: Being Results Orientated & Leveraging Strengths

Heart: Providing Purpose & Having and Creating Trust

Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

A Telephone Sales Executive will be responsible for acquiring, retaining and developing ad-hoc customers on the telephone in order to maintain and grow profitable revenue while achieving individual sales (acquisition) targets.

Establish customer agreements and ensure that pricing guidelines are always applied. Ensure that customer prices are reviewed on a regular basis

Maintain the customer information accurately and in a timely manner in the Comet database in order to ensure that customer information is available to all relevant functions interfacing with customers

Work collaboratively with all DHL departments to maximise sales potential across the business.

Build and maintain good working relationships with internal and external departments/customers

To ensure optimum sales territory cover, maximum productivity and minimum diversionary activity at all times

Ensure/Identify that all existing account holders within territory are allocated into the correct sales channel

Ensure that E-commerce tools and more cost effective sales channels are consistently promoted and implemented to customers in order to achieve customer satisfaction as well as the lowest cost per shipment transactions

Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security

Adhere to customs / import / export procedures as applicable

Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay

Our Promise to You – Benefits

Competitive salary

Eligibility to participate in performance related bonus schemes

Generous holiday entitlement increasing with years completed service

Company pension scheme with excellent contribution rates

Life Assurance

Enhanced maternity pay

Generous company sick pay

A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more

Discounted Health Assessments

Access to professional employee assistance, wellbeing programme and qualified mental health first aiders

Excellent training and development opportunities with a strong focus on internal promotion

Your Profile – Skillsets and Attributes

Proven track record of working in sales environment

Excellent communication skills

Excellent planning and organisational skills

Achievement drive

Team player

Listening skills

Telephone skills.

Confident when using computers and internet based applications

Minimum of 1 years’ experience in a telephone sales / call centre environment or face to face customer contact

What’s Next?

Apply now and upload your CV online.

If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.