Systems & Support Administrator Job at CoreAVI – in Waterloo, ON

We are seeking a Systems & Support Administrator to join our IT Adoption team and help expand and improve our on-premises & cloud infrastructure. As Systems & Support Administrator, you will:

Be a key member of our onboarding and user support team

Automate IT tasks and processes to improve efficiency

Purchase and manage systems, software, hardware

Leverage your problem-solving skills to diagnose and resolve a vast range of IT issues

Continuously working to improve and optimize our infrastructure

Focus on a Windows, Microsoft 365, and Azure cloud-based infrastructure

Enjoy working in the heart of uptown Waterloo with a fun and supportive team

CoreAVI is revolutionizing the aviation, automotive and autonomous spaces with its safety critical innovations, inspiring cutting-edge technological advances. CoreAVI architects safety critical graphics and compute solutions supporting safe autonomy, machine vision, AI, and visualization applications in the automotive, unmanned vehicle and industrial IoT markets, as well as commercial and military avionics systems. We are people innovating a safe and secure autonomous world. Come learn more at www.coreavi.com.

As CoreAVI continues to grow and expand into new markets, we need creative, self-driven individuals to join our team and share in the success, but more importantly, enjoy the journey there. So, if you like the sound of what our team enjoys today, and you want to be part of our tomorrow, here’s what we are looking for.

Main Responsibilities:
Onboarding, offboarding systems and users

Providing service desk support and request management

Troubleshooting infrastructure and end user support issues

Systems and software purchasing

Software and hardware inventory management

Manage shipping and receiving of equipment

Continuous improvement, automation and innovation in the management and delivery of Service Desk process and operations, inclusive of building and documenting improvements

Accountable to service and operational level agreements between the business and IT

Scaling our infrastructure through automation and new technology adoption

As an integral part of our IT team, you will enjoy a broad range of responsibilities and influence

Desired Skills:
Degree or diploma in a Computer Sciences program and/or related industry experience

5+ years of relative experience

Experience Windows desktop administration

Experience with Office 365 group and user administration

Experience with Windows server administration

Experience working with ticketing systems, such as Jira Service Desk, an asset

Experience with Power Automate / Power Platform, an asset

Experience with Databases such as MS SQL, MySQL, etc.

Scripting using PowerShell, Batch, Python, Bash, etc.

ITIL Foundation or higher certification, an asset

Ability to make decisions independently using logical assumptions and available information

Ability to develop highly effective relationships with customers, peers, and operational staff characterized by mutual trust and respect

Outstanding verbal and written communication

Strong organization and technical skills

Excellent analytical / problem solving skills

Ingrained sense of accountability and ownership

Why work for CoreAVI?

CoreAVI is unique; a unique company built around the talents of our people. We are small enough to be personal but strong enough to be a market leader. Our achievements are global, and our technology ubiquitous in avionics, but our ambition is even larger. CoreAVI is a home for talented people who want to contribute to building products and delivering solutions that matter. Take time to read about some of CoreAVI employees’ stories (What our Employees are Saying), and if you think you are right for our team, then reach out. We are ready to help you find a future in our future.

Some of the reasons our team enjoys working at CoreAVI are:
Technically challenging and rewarding work. Working on the leading edge of new CPU and GPU technology, our team is always doing something new and innovative. The reward of seeing the work you contributed to driving the displays of the aircraft you are flying on is something you will never forget!

Teamwork. Everyone says it, but we really have it. Our team will not watch one-person struggle with an issue, they really do support them. Everyone is here to help because we know that meeting customer needs is critical to our success and working together is the only way to get there.

Small Company Culture. As we have grown from a small company to the medium one that we are today, we have maintained the values we have always had. We have a great sense of camaraderie and a ‘get it done’ attitude which is not hindered by layers of company bureaucracy.

A company that is growing. We know that when a company sticks to what they have always done, not only will they not grow, they’ll fall backwards. That’s why we’re not frightened to lead our industry with innovative new products that customers need now, and we react quickly to do it. To keep up with that growing demand, we are growing fast and we need more talent to help us.

About the Company

Company: CoreAVI –

Company Location:  Waterloo, ON

Estimated Salary:

About CoreAVI -