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Specialist, Application Development and Maintenance – Loyalty Systems Job at Air Canada – in Dorval, QC


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Applications Development and Maintenance (ADM) Aeroplan team is responsible for designing, developing, implementing and maintaining a broad range of IT products and applications, enabling the realization of objectives for the Commercial, Customer Service, and IT branches.

The Specialist ADM lead, manages and coordinates all activities related to the development of the Loyalty applications, while jointly working with vendors and other IT teams for the delivery of integrated multi-platform IT products and solutions.

This position will be reporting to the Senior Manager, Application Development & Maintenance


Responsible for planning, developing, and enhancing processes, priorities, and goals for the Loyalty applications

Support Agile methodologies through planning, monitoring & delivery phases

Responsible to enhance and stabilize each application by putting in place vendor SLA monitoring, recommend priority and changes as required.

Support and work closely with the business and other IT groups to handle and bring defect to resolution.

Collaborate with cross-functional teams in the development of integrated IT products, across all platforms and channels

Ensure the team with the vendors and the business owner maintain and update technical documents and procedures

Develop and maintain a strong relationship with vendors and internal customer

Support the business in requirements gathering and analysis efforts, including translating business requirements

Responsible for handling moderate to high amount of complexity and participate in the decision making specific to processes and priorities.

Responsible for driving continuous improvement objectives.

Develop and communicate agendas for ongoing team meetings

Participate and support overall project including timelines, providing cross-functional stakeholder updates, and getting alignment at key decision points

Support Customer Relations and Corporate Security investigations and audit


Bachelor’s degree or college diploma in Computer Science and/or ECommerce or five to seven years experience in an IT environment

Deep knowledge of current web technologies and trends, including but not limited to JSON, XML, Web 2.0 concepts, Web Services and Service Oriented Architectures

Certifications in core programming languages, agile methodologies (CSPO, PMI-ACP, etc.)

Demonstrates openness and willingness to adapt to different and new ways of doing things

Focuses on the accomplishment of the team’s and unit’s work; sets challenging goals and meets or exceeds goals

Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies

Approaches a problem by using a logical, systematic, and sequential approach

Strong ability to prioritize activities and excellent time management and organizational skills

Excellent written and verbal communication skills, with ability to translate technical concepts into business terms

Results oriented with proactive and methodical approach to problem solving

Must be a team player with ability to work closely with diverse groups and working styles

Ability to establish and maintain effective business relationships

Flexibility and willingness to work extended hours, when required.

Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

About the Company

Company: Air Canada –

Company Location:  Dorval, QC

Estimated Salary:

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