Special Services Expert Job at time:matters Americas Inc. in Miami, FL

Are you thriven in working on a customer service oriented position? If that sounds like you, then join our growing aviation cargo experts team!

Job Requirements:

Tasks The activities for the Special Services Expert may include the following:

  • Receive complex customer requests for worldwide time critical transport and emergency logistic services.
  • Follow up on proposals and thereafter be responsible for a smooth handling and execution of the booked transports.
  • Identify the customers’ individual requirements and needs using strong communication skills.
  • Provide our customers with very individualized and tailor-made transport solutions within a limited time frame.
  • Support the sales team by being the single and operational point of contact for our key account customers.
  • Give guidance to new colleagues on solving irregularities and the steps to be taken if these take place.
  • Create handover protocols and communicate irregularities at end of shift towards other worldwide customer service teams.

*Other tasks as required.


The ideal Special Services Expert should meet the following requirements:

  • High school diploma required.
  • Professional experience required in the field of logistics or freight forwarding.
  • Thorough knowledge of operational logistics processes and services, and airfreight.
  • English required.
  • At least 1 other foreign language (German, Dutch, French, Spanish).
  • Computer skills as expert.
  • Experience with MS Office and MS Windows.
  • Excellent analytical skills.
  • Excellent communication skills.
  • Excellent ability to work under pressure.
  • Excellent customer service and customer orientation.
  • Able to lift up to 70 lbs.
  • Work constantly with time pressure.

*CV/ Resume required.

*Company will not provide relocation assistance.

We offer a competitive salary and fringe benefits, including tuition reimbursement, flight privileges, 401(k) with enhanced company match, medical, dental, disability, EAP, vision, and life insurance.

Equal Opportunity Employer by choice

Only candidates selected for interview will be contacted.


About the Company

Company: time:matters Americas Inc.

Company Location:  Miami, FL

Estimated Salary:

About time:matters Americas Inc.