Shared Service Centre Administrator Job at Civil Aviation Authority – in London / Gatwick Airport

Date: 22-Jul-2022

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £21,450 to £23,446 per annum – dependant on experience

Overtime Available: Single rate on evenings and Saturdays – Double time for Sundays

Contract Type: Permanent & Fixed Term Contract for 12 months (multiple opportunities available)

We are the UK’s aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards and we pride ourselves on our ability to adapt to the constantly changing aviation environment.

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides a range of services that underpin the UK’s Aviation Safety framework and is the starting point for so many CAA processes where the first line of regulatory control and safety regulation begins at the application stage. We handle the applications for most of the licences, certificates, approvals, permits and permissions that the CAA issues.

The Role

Our comprehensive on the job training means you’ll need to be flexible – processing different types of applications and information, dealing with telephone queries, managing emails and learning about all aspects of the SSC and its’ services all the while making sure excellent customer service is at the heart of everything you do.

You’ll be surprised at the technical expertise, insight, and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.

About You

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.

What Can We Offer You?

We are focused on the development of our people and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit – Vetting explained – GOV.UK (www.gov.uk)

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.

Closing Date: Sunday 4th September 2022

Interview Date: Assessment Centre to take place W/C Monday 12th September

No recruitment agencies please.

Job Segment: Law, Aviation, Legal

About the Company

Company: Civil Aviation Authority –

Company Location:  London / Gatwick Airport

Estimated Salary: