Overview

SFO – Passenger Services Agent Jobs in San Francisco, CA at Swissport

Title: SFO – Passenger Services Agent

Company: Swissport

Location: San Francisco, CA

Job SummaryTo provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and Quarantine, as required

Make public address announcements as required

Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

Produce all required, work-related documentation

Other duties as assigned

Qualifications And Competencies

High School diploma or GED equivalent

Must be fluent in English and Spanish

Passionate about customer service and must have relevant work experience

Excellent communication skills (written and verbal) in country specific language

Additional languages desirable

Commitment to continuous improvement

Self motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

Must be able to type and learn airline specific computer reservation/ ticketing software

Willingness to work in inclement weather

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Us

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Primary Location

North America-US-CA-San Francisco International Airport (SFO)

Schedule

Part-time