Service Delivery Manager BAE Systems AIR

Location: PR4 1AX, Warton

Salary: £31,000 to £31,000 per annum

Open from: Fri 13th, May 2022 until Tue 31st, May 2022

Status: Open

Job Description

Do you have what it takes to be a Service Delivery Manager with Securitas?

We have an exciting opportunity for an enthusiastic Service Delivery Manager to join our dynamic team on a Permanent basis at one of our most prestigious aviation clients, BAE.

This role is perfect for anyone who is either looking to stay within the Security industry or to start a new career in this great industry sector.

On a daily basis you will enthusiastically support service delivery to the customer by effective manpower and route planning, employee engagement ensuring Client and Company standards are met through the correct means and manage and retain all AIR Security Administration and Reception personnel in line with the client’s service level agreements.

With our roots dating back to 1934, Securitas is one of the largest Security Service organisations in the world specialising in protecting Corporate Organisations, SME’s and the public. We boast a workforce of 370,000 employees worldwide with 10,000 employees in the UK alone.

We pride ourselves by providing our employees with a chance to build a career within the Security sector by enabling them to gain qualifications and accreditation which will lead to a successful career here at Securitas.

The main responsibilities for this position are:–

Ensuring compliance in accordance with UK HMG and BAE Systems regulations and policies

Responsible for a team of Security Administrators and Receptionists

Allocation of resources in line with statutory and company standards

Oversee the maintenance of Security vetting databases and registers including generating reports

Ensure all staffing levels meet the agreed service level and that all recruitment is completed in a timely manner and in accordance with company policy and procedure.

Recruitment and succession planning through Securitas On-Boarding process

Support the client in development, implementation and delivery of a competency based training package

Ensure effective training is provided so employees carry out their role to the required standard.

Ensure all assignment instructions/ risk assessments and site documentation is current and in date and fully understood by all employees

To assist in the retention of customers ensuring that the level of service provided does not fluctuate and to ensure all target times are met

Work to agreed practices relating to Health and Safety and quality Management

Ensure relevant company Key Performance Indicator targets are met on an on-going basis

Undertake quality assurance checks.

Management of grievance/disciplinary procedures where necessary

Carry out audits to understand where improvements can be made

To actively encourage staff recognition and staff nominations for awards

Co-ordinate and conduct welfare meetings as per British Standards

To build, develop, lead and retain a team of Security Administrators, that believe and demonstrate through their day to day activities that Securitas is different to other Security service providers.

You will do this by: –

Ensuring understanding and demonstrable implementation of the Securitas Values of Integrity; Vigilance and Helpfulness

Active steps to maintain communication; recognise achievement and develop the Securitas Community

Carry out Continued Professional Development meetings in line with Securitas Career Development programme.

Succession planning to ensure that the Account has the capability to deliver consistent high levels of service.

To ensure all staff and officers in the Account fully understand and comply with, all aspects of Securitas Policy and relevant legal and regulatory requirements, including any changes to policies or procedures and can demonstrate appropriate levels of control.

Service Delivery | Service Delivery Manager | SDM | SLA | Service Level Agreement | KPI | Client | Customer

Required Skills

Current SIA licence

Have a full 5-year checkable work history.

Ability to obtain SC clearance

Experience of relationship building and fully engaging with internal and external stakeholders

Experience of giving and providing coaching to management colleagues

Strong written and verbal communication

Competent in MS Word, Excel and E-Mail (Outlook).

To work with us you will need to be confident, articulate and communicate well both orally and in written language.

Our team need to be immaculately turned out, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.

Desirable Skills

Experience of working within a Security environment

Experience of working within a corporate environment

ISOH qualification

Experience of culture change within a corporate environment

About The Company

Securitas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high-profile companies.

We are breaking down the barriers in the Security industry by encouraging and empowering Gender Diversity and Inclusion in the workplace.

Securitas is a company where you can come to develop a career, with access to training and the ability to gain qualifications, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employee’s efforts and achievements through our ‘you make a difference awards’ and quarterly ‘community award’ schemes.

We look after our staff in many ways and provide excellent benefits that include, Various discounts on holidays and days out, Support to gain your SIA licence, discounts in a variety of well-known shops and online stores, Gym discounts, Life assurance, Cycle to work scheme, Car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap

Benefits

We offer a variety of benefits including Life Assurance, Pension cycle to work scheme, charitable giving, heath advice services, discount on car leasing or purchase, discounts at a multitude of retailers, restaurants, days out, cinema and gyms., Internal recognition schemes and awards.