Overview

Senior Aviation and Customer Service Manager Jobs in Henderson, NV at Challenger Aerospace Systems

Title: Senior Aviation and Customer Service Manager

Company: Challenger Aerospace Systems

Location: Henderson, NV

Position Summary
The Customer Service and Support Manager has the responsible for managing inside sales and repair activities of an aviation organization by performing the essential duties and responsibilities personally or through subordinates.
Essential Duties and Responsibilities

Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Maximizes customer operational performance by providing help desk resources and technical advice.
Accomplishes human resource objectives by recruiting, selecting, training, and coaching employees.
Manages customer service tech team, communicates job expectations, and performs appraisals and job reviews.
Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
Improves customer service quality results by conducting surveys and evaluating, and improving the processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Enforces company policies and procedures.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Knowledge of AeroComputers product-lines and support for customers, up to and including training.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Bachelor’s Degree or four to ten years related experience and/or training, or equivalent combination of education and experience
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Job Type: Full-time
Pay: $80,000.00 – $130,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Henderson, NV 89011: Reliably commute or planning to relocate before starting work (Required)

Experience:

Aviation: 3 years (Preferred)
Java: 1 year (Preferred)

Work Location: One location

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About Challenger Aerospace Systems