Senior Account Manager (Digital Retail) – 12 Month FTC/Secondment Job at Heathrow – in London
Developing business plans for new and existing digital retail accounts
Building relationships with internal and external partners so that sales and income can be maximised in a digital space
Taking ownership of the end-to-end onboarding process for new digital retailers at Heathrow – from business development, agreeing commercial terms and negotiating contracts with new digital retail partners
Working closely with fulfilment teams to ensure operational delivery of new digital retail partners is achievable and in-line with all relevant Health and Safety requirements
Managing the Commercial Telecoms account with support from the Head of Category and line management of the Commercial Telecoms Manager
Working collaboratively to maximise digital retailing opportunities on current platforms including ‘Grab’ and in-lounge shopping
Being the subject matter expert and being comfortable in challenging internal stakeholders to deliver business outcomes in the legal, digital, IT development and marketing areas
Be the expert on digital trends relevant to all Heathrow Retail categories
These skills are essential:
Proven experience in commercial roles at a senior level including contract management and negotiations at Director level
Experience and knowledge of ecommerce – including ecommerce website development, onboarding brands to marketplace websites, ecommerce marketing and remote payment solutions
Knowledge of logistics/warehouse systems/remote stock order systems and concession models where stock is held on behalf of the brand
Strong relationship management and experience of managing a number of complex stakeholders
Knowledge of and experience in generating commercial income through digital retail development
Proven influencing skills in a commercial and/or operational environment
Experience in account management and in growing relationships to enhance performance
Knowledge of the airport retail operation and strategic drivers behind the airport business
Ideally, you’ll also have:
Knowledge of terminal operations, customer journey and regulatory processes
Knowledge of the legal considerations concerning off premises/distance selling agreements
Understanding of FSA regulation regarding remote payment agreements
Experience of Health and Safety regimes
Knowledge or understanding of technical and digital processes
Knowledge of the generic development and project management processes
This is your chance to build a career in an airport that matters to millions. Heathrow is a city within a city – interesting and ever changing. As critical national infrastructure, we keep the economy moving by helping to facilitate travel and trade.
Joining us now means you’ll become key to our recovery, bringing exciting challenges and opportunities. You’ll play your part in safely getting the world moving again, bringing families together and supporting the global economy.
At the heart of our organisation are our plans to decarbonise aviation and reach net-zero by 2050, and our continuous efforts to be a diverse and inclusive working environment. We’ve kept our focus on innovation and commitment to our values throughout the pandemic. That means working together, keeping everyone safe, doing the right thing, treating others with respect, giving excellent service and improving every day.
Our colleagues are at the centre of life at Heathrow. Together, we have a strong plan in place to accelerate our recovery and shape our future.
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.
Agile working means that whilst Heathrow Airport is your contractual place of work, your role will dictate your working location. This means that you can work from home but will need to come to the airport for meetings, events and training at your own expense. Sometimes, you might need to come to the airport at short notice and therefore we require you to be based in the UK.
Traveling to work
At Heathrow, we will support you to find a sustainable way to travel to work. You can benefit from our dedicated cycle hub (including free bike servicing, access to a cycle loan scheme and discounts on purchases), discounted travel on Heathrow Express and some bus and coach routes to the airport, and help in finding someone to car share with (including a guaranteed free ride home in an emergency).
As an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. At Heathrow we’re an accessible place to work, driven by inclusivity and celebrating individuality.
About the Company
Company: Heathrow –
Company Location: London