Sales Account Manager Job at CAE Inc. – in Burgess Hill
The Sales Account Manager (SAM) role will center around customer retention, growing existing business (wallet share) and securing new business. The SAM will use a CRM database to communicate with existing customers via phone, email, and chat, with the goal of booking clients for their Maintenance training.
This position is focused on securing Maintenance training revenue with new and existing customers to meet and exceed order intake and revenue targets.
The ideal applicant will be sales motivated, detail and process-driven, displaying excellent communications skills. This position has a strong focus on inside sales, account retention and schedule coordination to help achieve increased market share and revenue growth.
Accountable for achieving assigned revenue goals by securing new CAE Maintenance training clients and increasing revenue from existing customer base
Lead and manage a specific set of prescribed business aviation accounts. The SAM drives product and service revenue growth through managing relationships with customers, leveraging the entire CAE organization
Provides the primary interface between existing customers and CAE in all sales-related matters (e.g. proposal/quotation preparation, presentations, customer site visits, problem escalation, manage cancellation fees, etc.), engaging other internal resources when required
Positive customer relationship, responding to the client with a confident and timely solution and being creative to avoid conflicts and ensure a seamless training experience from booking to course completion
Being proactive by anticipating training needs of the client by making the best decisions to ensure proper revenue mix, customer needs and instructor availability
Achieve monthly, quarterly, and annual revenue targets
Ensure that each new account has signed a contract with all appropriate terms and conditions and all reporting and CRM entry is done accurately and on-time
Accountable for maintaining Maintenance training opportunities pipeline with consistent close rate
Work with Sales Leadership and finance to forecast revenue monthly & quarterly targets for the Maintenance training business
University degree (engineering, commerce, business) or equivalent
Minimum 5 years’ experience in Business Aviation Maintenance sales
Must be able to work in a culturally diverse group
Requires a strong background in Aviation Maintenance
Must possess strong interpersonal and communication skills; as this position requires selling over the phone and the ability to communicate effectively
Must be customer service oriented
Solid negotiation skills
Strong listening skills
Exceptional sales presentation, communication and organizational skills
Experienced “Closer” with proven results
Strong network in Business Aviation Maintenance, including MROs is an asset
Attend industry events as scheduled and make customer visits as required
Proficient verbal and written communication in English.
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value “One CAE”, we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
About the Company
Company: CAE Inc. –
Company Location: Burgess Hill