Regional Technical Representative Ft. Rucker Job at Airbus Helicopters Inc in Fort Rucker, AL
SunIRef:Event141 Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and aworldwide leader. Airbus has built on its strong European heritage to become truly international with roughly 180 locationsand12,000 direct suppliersglobally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000. Position Summary: Provide technical liaison activities between all departments of AHI and the customer, may be directly trained and assigned for the particular aircraft or system. Works under the direction of the Manager, Technical Support. Primary Responsibilities: 1. Technical Support Communications: 65% Communicate with customer either by phone, email or technical database to help customers with requests for help with questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters. Help our customers either troubleshoot problems, assist with information, documentation, repair requests and technical requests. Provide support to AHI Technical Representatives, Service Centers and helicopter operators and interfaces with OEM involving product improvement, and the development and maintenance of optional equipment. Work with other Regional Tech Reps learning support techniques by means of advice, documentation, mentorship and asking for direction for difficult support topics. 2. Maintenance, Component, and Service Recommendations: 25% Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers. Assist in accumulation and analysis of technical data pertaining to aircraft service. Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems. Make recommendations for technical change to provide improvement in operations, safety and operating cost. Participate in corrective action to resolve technical problems and in the accumulation and analysis of maintainability and reliability data. Issue reports in problem areas to AHI management and parent companies. Support accident investigation activities (i.e., cause, failure, future prevention and operational safety). Provide technical support to training activities and warranty claims review. Perform standby duty after hours, weekends and holidays to respond to customer needs. 2. Marketing/Sales and Company Sponsored Events: 10% Support of marketing activities such as demonstrations, tradeshows, presentations and seminars. Provide technical presentations on product improvements at trade shows and seminars Additional Responsibilities: Other duties as assigned. Qualified Experience / Skills / Training: Education: Required: Minimum of two (2) years’ college education in aircraft engineering, business administration, or related field and/or equivalent work experience. A current A & P license (or equivalent) is required. Preferred: Associates in an aviation related field. Experience: Required: Minimum of five (5) years’ experience on Airbus Helicopter models Preferred: Minimum of seven (7) years’ experience as Technical Representative Licensure/Certifications: Required: FAA A & P License (AMT) is required. Preferred: Airbus Factory Schools on Models to be supported Knowledge, Skills, Demonstrated Capabilities: Required: Professional written, presentation, and verbal communication. Evaluating and interpreting contracts, data deliverables, and procedures. Independent planning and organization. Working with cross-functional teams and customers in a fast paced environment. A high level of integrity and an understanding of the importance of protecting the interests of the company while also assuring customer satisfaction is critical Ability to perform and present technical and metric oriented data in a clear and concise format. Preferred: None Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Must be proficient in reading, writing and speaking English as the international language of aviation. Fluency in other languages is a plus. Technical Systems Proficiency: Must be proficient with basic electrical and complex mechanical skills and have a high level of knowledge on the product to be supported. Must be able to read and interpret drawings (blueprints) engineering documentation, and FAA Regulations with respect to helicopters. AHI global databases, Siebel, SAP and Microsoft Office suite Travel Required: 50+% Domestic and International Citizenship: Able to work in the US without a current or future need for visa sponsorship Clearance: None Decision Making, Complexity: Must be able to make decisions on airworthiness of parts and decide reparability of a said part or helicopter. Will be required to make decisions for customers on best courses of action for troubleshooting, serviceability, safe operation of a helicopter. Must learn to prioritize customer requests in order of importance and complexity to keep work flowing and customer issues from becoming stagnant. Decisions on meeting attendance versus workload and deadlines for some tasks. Responsibilities will require learning the use of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering specifications, aircraft design standards, maintenance manuals and other engineering and technical directives. May be required to travel to customer locations to assist with accident investigations, OEM problems, or solving and supporting other customer requirements. Organizational information: Direct Reports: Exempt: Lead position over new or less experienced Technical Representatives. Non-exempt: none Job Dimensions, Contributions to Success: Responsibilities will require some knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering specifications, FAA aircraft design standards, maintenance manuals and other engineering and technical directives. May be required to travel to customer locations for accident investigations, OEM problems, or solving and supporting other customer requirements. Nature of Contacts: Involved Communication on a daily Basis with internal and external parties Physical Requirements: Onsite: This job will require 5 to 8% of time in the office in Grand Prairie Texas, the remainder of the time will be in a home office or traveling. Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. A large part of the job is spent in the office but some travel maybe required, Vision should allow for driving and working with tools and computers for troubleshooting aircraft. Daily Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Needs to be alert and able to listen all of the time while at work. Daily Speaking: able to speak and communicate clearly and concisely in conversations and meetings, deliver information and participate in communications on a daily or as needed basis. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment on a daily basis. 10 to 20% of the time a technical representative may be required to operate some tools including production tools such as hydraulic lifts, electric or gas carts aircraft external power carts etc. Must also be able to operate rental vehicles such as small trucks vans and cars while traveling or assisting with tradeshows and events. Carrying: able to carry documents, tools, drawings, electronic equipment up to 50lbs/23kgs. During tradeshows and events or assisting and customer with a helicopter the Technical representative may be required to lift have ground handling wheels, boxes, rotor blades or other parts up to and possibly exceeding 50 lbs. May actually only 10% of the job. Some diagnostic tools and equipment may also be required to be moved, installed or removed from the helicopter not more than 10% of the time. Lifting: able to lift documents, tools, drawings, electronic equipment up to 50bs/22kgs not more than 10% of the time. Pushing / Pulling: able to push and pull aircraft tools ground handle aircraft and some equipment and tools not more than 10% of the time. Sitting: able to sit for long periods of time in meetings, working on computer on a daily basis. May also be required to stand for extended periods of time or be able to work outdoors in a flight line environment at trade shows or customer location or in our own facility not more than 10% of the time. Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, kneel or crawl under and around helicopters. Must be able to climb ladders and work stands to examine different parts on the helicopter or perform tests on the helicopter not more than 10% of the time. Standing: able to stand for discussions in offices or on production floor or at tradeshows and demonstrations. Tradeshows can last 3 days. May be required to stand for long amounts of time at a customer location maybe 5% of the time. Duration of tradeshows moving in and out can be 10+ days at that site. Travel: able to travel independently and at short notice, either by air travel or driving, must be able to navigate and follow directions to find a customer location. 50%. Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces and hangar or flight line areas multiple times a week. Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
About the Company
Company: Airbus Helicopters Inc
Company Location: Fort Rucker, AL