Ramp Operations Manager Jobs in Boston, MA at Swissport

Title: Ramp Operations Manager

Company: Swissport

Location: Boston, MA

About Us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 44 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Job Summary

To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities


Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager

Efficient Resource Planning (manpower, equipment).

Must comply with Swissport’s standard operating procedures (SOPs) and policies

Quality Management

Ensure service levels are achieved

Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration

Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment

Controlling & Reporting

Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established goals

Ensure that all records of all transactions relating to the operation are maintained

Ensure that administrative and control policies and procedures are maintained

Assures all employees comply with company rules and procedures and other authority requirements

Take disciplinary action with subordinates as needed


Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs

Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation

Solves conflicts/irregularities and takes appropriate action

Participate in meetings internally and externally as may be required

Implements and monitors the local emergency plan

Qualifications and Competencies

Bachelors or Associates degree a plus, but not required

3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes

Proven ability to work independently and as part of a team

Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines

Excellent organizational and leadership skills with attention to detail.

Strong knowledge of ground handling operations and services

Must be qualified on deicing and procedures

Outstanding communication skills including written, oral, interpersonal and presentation

Ability to be “on call” 24/7 for emergencies

The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations

Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and …

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About Swissport