Quality Oversight Manager

Watch your career take flight at GardaWorld!

We are currently hiring two Quality Oversight Managers to ensure quality control for the Edmonton International Airport through the provision of oversight, positive feedback, coaching and mentoring.

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.

Job Description

Duties include but are not limited to the following:
Oversight and monitoring of compliance and checkpoint performance

Independently observes work procedures following through on any Standard Operating Procedure, (SOP) not met or understood with positive feedback, coaching & mentoring or Corrective Action as required

Intervenes if aspects of the screening process are not completed or if critical aspects of the screening process are performed incorrectly

Oversees and documents compliance with CATSA s SOPs

Collects data to measure SOP compliance and Screening Officer performance, highlighting issues and trends to assist with continuous improvement, root-cause analysis and internal Performance Improvement Plans

Assists with site inspections, breach investigations and infiltration test investigations

Assists various departments with continuous improvement initiatives

Interfaces with management meetings where Screening Officer performance is evaluated and a follow-up is planned

Performs as a Quality Oversight Manager in other airports in the Prairies region

Job Benefits:
Competitive starting salary, benefits & bonus applicable

Ongoing Training & Career Development

Parking provided

Skills / Experience:
Required

Minimum 1 year s experience in a related role

Excellent communication skills, both written and verbal, (fluent in English, with French fluency an asset)

High level of comfort dealing with a variety of interactions / escalations

Demonstrates comprehension of standard operating procedures

Experience in the Aviation industry is an asset

Current or recent Transport Security Clearance is preferred

Experience in providing training and oversight is an asset

Highly organized and able to prioritize and handle multiple tasks

Ability to work within a structured, highly regulated environment

Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)

Personal Characteristics:
Analytical, detail oriented and technically astute

Professional demeanour with the ability to develop cooperative working relationships in all areas of the business

Easily adaptable to change and must embrace new challenges

Reliable, independent and able to handle stress

Mandatory Requirements:
Post-Secondary education in related field or combination of education and work experience

Must be a Canadian Citizen or a Permanent Resident as defined in the Immigration Act with an employment authorization document

No previous criminal background for which a pardon has not been granted

18 years of age or older

Willing and able to work outside regular working hours and able to work shifts

Able to travel across the Prairies region as required, (minimal requirement)

All GardaWorld Security Screening Inc. employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada, as a condition of hire. Should you be the successful candidate, you will be required to comply with GardaWorld s mandatory Vaccination Policy that is in effect.

Additional Notes

Internal candidates must be in good standing with no performance events on file

Travel may be required for training. Other travel may be requested when assistance is required at other airports.

Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost

We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. Applications will only be accepted online via www.garda.com/careers

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