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Pilot Shop Associate – Customer Service & Warehouse Jobs in Melbourne, FL at Fallon Aviation Pilot Shop

Title: Pilot Shop Associate – Customer Service & Warehouse

Company: Fallon Aviation Pilot Shop

Location: Melbourne, FL

Roles & Responsibilities
· Shipping & Receiving
· Managing Inventory
· Supplies Management
· Customer Service
· MerchandisingDescription Successful candidates with retail experience will be given the opportunity to offer our customers a wide range of aviation products. Responsibilities include receiving, stocking, and shipping merchandise. Also responsible for providing excellent customer service.
· Welcome customers by greeting them; offering sales assistance.
· Direct customers by escorting them to racks and counters; suggesting items based on the customer’s needs.
· Help customers make selections by building customer confidence: offering suggestions and opinions.
· Document sale by creating or updating customer profile records and processing payments.
· Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
· Assist customers with returns, exchanges, and technical questions regarding products.
· Respond to customer queries promptly and professionally.
· Continually build product knowledge and stay informed on industry changes to better assist customers.
· Provide excellent services and ensure customer satisfaction by exceeding expectations.
· Perform a variety of fulfillment duties such as pulling customer orders, packing/assembling orders, labeling boxes
· Verify quantity, weight, and conformance of materials to stated identifications
· Check outbound orders for accuracy and completeness, such as matching shipping label with invoice number and matching items with their SKUs
· Process packing sheets and other documents
· Preform Inventory & Supply audits
· Packaging products which may include, but is not limited to, labeling, assembling boxes, boxing, sorting, etc.
· Maintaining efficiency standards
· Review products for quality
· Cleaning tasks as assigned
· Contribute to team effort by accomplishing related results as needed.SKILLS & REQUIREMENTS· General Aviation Experience/Knowledge is strongly preferred· Customer service experience
· Intuitive and teachable in product knowledge as well as fulfillment of orders
· Exceptional attention to detail and accuracy while working quickly and efficiently within a fast-paced environment
· Physical ability to lift and/or move bulky merchandise up to 50 pounds items
· Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
· Flexible
· Some Saturdays will be required
· Approximately 20 hours each week; 2-4 Days per week
Job Type: Part-time
Pay: $11.00 per hour

Weekend availability


General Aviation Experience/Knowledge: 1 year (Preferred)

Work Location: One location

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About Fallon Aviation Pilot Shop