Passenger Service Lead Job at Menzies Aviation Tucson, AZ

Description :

As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.

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Key Responsibilities

  • Computerized check-in of passengers for international and domestic travel
  • Designate seat assignments
  • Verify documentation for international and domestic flights
  • Ensure correct boarding passes are provided to each passenger for the assigned flight
  • Verify ticket and seat reservations
  • Match manifest to on-board count
  • Assist with various governmental agency requirements
  • Announce arrivals and departures as necessary
  • Assists with baggage tagging and bagging claim reports
  • Interpret identification labels along with baggage and cargo routing tags
  • Maintain current knowledge of all flight times during shift
  • Provide information to customers
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role
  • Required to attend Ground Security Coordinator training.


  • Must be at least 18 years of age
  • Must pass pre-employment background, physical test and a drug screen
  • Ability to proficiently read, write and speak English
  • Excellent communication skills
  • Able to remain calm under pressure
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be comfortable lifting 70lbs
  • Must pass FBI background check
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service experience strongly preferred
  • Advanced Computer Skills Required
  • Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent

Knowledge, Skills and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Ability to solve problems independently


  • Advancement Opportunities
  • Health, Dental, Vision, 401K
  • Life and Short-Term Disability Insurance
  • Paid Vacation
  • Paid Training
  • Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 50lbs and occasionally lift and/or move up to 70lbs

Behaviors : Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Experience : 0 years: Prior Customer Service experience strongly preferred

Licences & certifications DRIVERS LICENSE

About the Company

Company: Menzies Aviation

Company Location:  Tucson, AZ

Estimated Salary:

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About Menzies Aviation