Operations Manager Job at Menzies Aviation – in London


People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Reporting to the Head of Ground Operations, the job holder is responsible for the business interests and day-to-day operational performance of the Operations Department at the airport. The ideal candidate will be a strong leader with proven people management skills in order to increase the quality of customer service by improving and implementing operational systems, process and best practice across all levels.

Main accountabilities include:
Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.

Oversee and ensure effective, appropriate and structured staff meetings take place on a regular basis.

Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with effective route cause analysis and corrective, preventative and follow up actions are in place and maintained.

Ensure there is an effective risk assessment on existing SOP’s, including any amendments or changes to procedures or new initiatives.

Oversee, review and ensure all operational policies and procedures are feasible, reliable and fit for purpose.

Take an active part in the recruitment process for all staff to ensure the right person is in the right place at the right time.

Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training, coaching and development.

Actively encourage that effective performance processes are in place for staff, ensuring adequate and sufficient one to one time is given to the staff members.

Assess relevant training needs for department employees including assessment methods and measurement systems.

Ensure all training activities and materials meet with relevant organisational and statutory policies, including health & safety, employment and equality laws.

Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.

Accountable for ongoing day to day management to their own approved business plan.

Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.

Budgetary control, ensuring effective and efficient labour utilization, whilst also actively controlling all departmental costs.

To ensure continuous reduction in overtime costs

Ensuring that daily SMART inspections take place in all areas of the operation including but not limited to:

Aircraft turnaround

Service Level Agreements


Uniform standards

Ensuring you and your team are trained and up to date with the Human Resource processes so they are consistently adhered to.

Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.

Oversee the set up and maintenance of employee personnel files to the required standard.

Oversee the department monthly payroll in a timely manner, including overtime, bonus, step-up pay, deductions and other ad-hoc payments and ensure they are processed accordingly.

Ensure that the department consistently processes all new starter, leaver, increase/decrease in hours and salary or job title changes, complete necessary paperwork, update personnel database, issue new employment contracts and submit changes to head office.

Ensure the department records all sickness data for SSP purposes, calculate and process any sick pay deductions in accordance with company’s sick pay policy. Create and send sickness deduction letters accordingly.

Ensure all staff are given the necessary tools and equipment to carry out their jobs to the best of their ability.

Resolve issues with TUs and inform/consult/negotiate when appropriate, in a solution orientated manner and to drive departmental improvements.

Create a compelling departmental vision for the future and, through face-to-face communication, engage all colleagues to commit to and deliver the changes required.

Responsible for the management of contingency plans in the event of disruption.

Manage and coordinate stationery and office supplies.

Ensure a positive and clean working environment is upheld.

Orientates the Operations department around company values and puts them into practice.

Any other reasonable duties.

Safety, Security and Compliance

ALL employees have a responsibility and duty whilst at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their

actions or omissions whilst at work.

Co-operate with their Manager / Supervisor in order to allow them to perform or comply with any legal

requirements imposed on the company.

Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of

health, safety or welfare reasons.

Inform their Manager / Supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.

Report any hazards, near misses, incidents, accidents or dangerous occurrences to their Manager /

Supervisor, who will then follow the procedures contained in this manual.

Carry out work in accordance with information and training provided and any specific workplace health and

safety rules or procedures.

Fully understand the company health and safety policy.

Attend training courses as may be arranged by the Company.

Engage with MORSE and follow our code principles.

Qualifications and Experience

Substantial operational management experience.

Experience and knowledge of aviation services, in particular ramp handling and operations.

Excellent leadership and people management skills

Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.

Able to work with a multinational work force, and to adjust to the local conditions of the station.

Ability to influence, inspire and motivate at all levels.

Ability to delegate effectively, agree objectives and hold people accountable for delivery.

Decision making in a high-pressure environment.

Strategic thinking.

Prioritization –manage multiple and conflicting tasks effectively.

Capable of making quick and decisive decisions in a pressurized environment.

Good planning and analytical skills.

Good knowledge of GSE.

Developing incremental and transformational plans that add value to the business.

Proven track record of management of large industrial workforces.

Driving change within a continuous improvement methodology.

Must be computer literate with knowledge of Microsoft Packages e.g. Word, Excel, Power-point and Outlook

Must be willing to travel to attend training courses, seminars etc

Professional Standards

Respectful, supportive and friendly approach.

Clear and honest communication.

Passionate and driven.

Flexible and understanding of changing priorities and situations.

Punctual and reliable.

Confident and focused.


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application instructions

Please click apply now. If you have any questions, you can contact Daniel Durkiewicz . The closing date for submissions is 5th December 2021.

About the Company

Company: Menzies Aviation –

Company Location:  London

Estimated Salary:

About Menzies Aviation -