Operations Manager Job at DHL Express – in St. Columb


United Kingdom-Cornwall-St Columb | Full-time | Permanent | Shift

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

Head: Being Results Orientated & Leveraging Strengths

Heart: Providing Purpose & Having and Creating Trust

Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

The Operations Manager is a key member of the Operational Management team in the Service Centre. The primary purpose of the role is to support the Service Centre Manager providing leadership and motivation to staff. You will drive a specific area of operation, covering an AM or PM shift, within the Service Centre ensuring service; productivity; quality; security and cost targets are met and standard procedures are followed.

Manage the operational cost drivers to ensure P&L and cost targets are achieved and productivity is measured.

Ensure pick up, delivery and shipment processing services are executed in line with service, quality, productivity and cost performance standards and targets.

Ensure compliance to Global, Regional and Country processes, polices and procedures, and any local external regulatory requirements, that relate to the operational services provided.

Within financial guidelines, plan, monitor, negotiate and control expenditure on areas such as overtime, sub- contracting, suppliers, Service Providers and fleet maintenance.

Ensure compliance with DHL Security policies and procedures; H&S and Environmental Legislation; and DfT/VOSA requirements.

Maintain facility, equipment and vehicles to optimum operating conditions to ensure an efficient operation

Ensure Recruitment needs are met; conducting interviews and identifying suitable candidates for the role in which they’re applying.

Perform the Appraisal process for all team members within the agreed time frames to manage individual performance and job satisfaction.

Complete regular Performance Dialogues, 121 reviews and annual appraisals with team members

Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security

Adhere to customs / import / export procedures as applicable

Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay

Hours: Monday to Friday 09:00am – 5:30pm

Our Promise to You – Benefits

Competitive salary

Eligibility to participate in performance related bonus schemes

Generous holiday entitlement increasing with years completed service

Company pension scheme with excellent contribution rates

Life Assurance

Enhanced maternity pay

Generous company sick pay

A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more

Discounted Health Assessments

Access to professional employee assistance, wellbeing programme and qualified mental health first aiders

Excellent training and development opportunities with a strong focus on internal promotion

Your Profile – Skillsets and Attributes

Strong leadership and interpersonal skills

Excellent operational process knowledge

Excellent written and verbal communication skills

Good at establishing working relationships and developing personal contacts

Strong personal influencing and consultative skills

Project management, negotiation and presentation skills

Good analytical and commercial awareness

Self motivated with good judgment and decision making qualities

Strong organizational & planning skills

Management CPC as the Operations Manager is directly responsible for all LGV drivers (desirable)

IATA Category 6 as the Operations Manager will be responsible for dangerous goods within their Service Centre (desirable)

Experience in an operational management/supervisory capacity

Experience/knowledge of the express logistic field

What’s Next?

  • Apply now and upload your CV online.
  • If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
  • Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Posting Legal Entity DHL International (UK) Limited

About the Company

Company: DHL Express –

Company Location:  St. Columb

Estimated Salary:

About DHL Express -