Manager – Innovation & Solutions (Hybrid) Jobs in Chicago, IL at United Airlines

Title: Manager – Innovation & Solutions (Hybrid)

Company: United Airlines

Location: Chicago, IL

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key ResponsibilitiesPartner with operating groups across the customer service delivery organization to problem solve customer and employee difficulties, enable our growth strategy, & prioritize innovation opportunities. Lead a portfolio of initiatives to include proofs of concept, business case evaluations, and full-scale project implementations. Establish relationships with team members to build consensus, execute projects successfully, and facilitate measurement of success.

Ideate, project manage & execute a prioritized portfolio of complex cross-divisional projects, from idea and analysis stage, through development, testing, and roll-out

Build relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result

Communicate effectively with partners throughout project process

Ensure that new processes/innovation is successfully passed to training and organizational change partners if needed, to drive successful adaptation of these initiatives

Update leadership and key stakeholders on initiatives – preparing and delivering presentations on a regular basis

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s Needed To Succeed (Minimum Qualifications)

BS/BA degree required

3-5 years of work experience required

Skilled in Microsoft Office – particularly PowerPoint and Excel

Strategic planning and decision making

Ability to work with cross functional groups

Strong relationship building skills

Problem resolution and communication skills

Ability to motivate, drive vision, and provide leadership required

The ability to lead stakeholders through complex planning …