Major Account Manager Job at DHL Express – in East Grinstead
United Kingdom-West Sussex-East Grinstead | Full-time | Permanent | Standard
Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core phrases;
- Being Results Orientated (Head)
- Providing purposes (Heart)
- Being positive about challenge, uncertainty and change (Guts)
In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising, integrity and compliance.
Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!
Tasks and Responsibilities
Manage and develop the assigned existing major customers within the Field sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.
Manage and develop a portfolio of existing major customers through building a strong customer relationship to ensure that customers needs are recognised and met.
Establish customer agreements and ensure and that pricing guidelines are always applied and fuel surcharge compliance and annual price increase targets for customers are met.
Develop and implement an approach to secure competitors business (within our customer) in the shortest time possible. Establish opportunity pipeline to support this approach and target them accordingly.
Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship.
Safety and Security
Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
Adhere to customs / import / export procedures as applicable
Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.
Our Promise to You – Benefits
Eligibility to participate in performance related bonus schemes
Generous holiday entitlement increasing with years completed service
Company pension scheme with excellent contribution rates
Enhanced maternity pay
Generous company sick pay
A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
Discounted Health Assessments
Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
Excellent training and development opportunities with a strong focus on internal promotion
Your Profile – Skillsets and Attributes
Excellent Planning and Organising
Excellent communication skills (oral and written), numerate
Commitment to excel
Building and managing partnerships
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Posting Legal Entity DHL International (UK) Limited
About the Company
Company: DHL Express –
Company Location: East Grinstead