Lounge Services Agent Job at Swissport International Ltd. – in Bristol

Primary LocationEurope-UK-Bristol-Bristol Airport (BRS)


Unposting DateDec 9, 2021, 10:59:00 PM

OrganizationSwissport International

This is a full time permanent contract, at £10.63 per hour

‘Join Swissport by 31st December 2021, and successfully complete your probationary period, you will be eligible for an additional payment of up to £500.’

Job Summary

The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge.

Job Responsibilities

Provide to the passengers an exceptional level of customer service at all times

Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty

Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained

Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers,and reservation changes

Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight

Responsible to restock shelves and coolers

Answer phone calls and other duties assigned as directed by the Lounge Supervisor

Any other duties associated with the job classification

Qualifications and Competencies

High School diploma or GED equivalent

Passionate about customer service and must have relevant work experience

Experience as a passenger agent or equivalent experience in aviation field is an asset.

Excellent communication skills (written and verbal) in country specific language

Additional languages desirable (French language is required for the locations in the province of Quebec).

Commitment to continuous improvement

Self motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

Willingness to work in inclement weather

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)


Free meals provided during breaks when on shift

Discounted bus travel to and from Bristol Airport on the Airport Flyer

Free airport parking whilst working and when using the airport for holiday travel

Potential for discounted air travel tickets when probation period is completed

Discounted retail within airport

Discounted access to Aspire Lounge network

Recognised food safety training

Potential for placements at other Aspire Lounges in other airports across the UK

About the Company

Company: Swissport International Ltd. –

Company Location:  Bristol

Estimated Salary:

About Swissport International Ltd. -