Lounge Services Agent Job at Swissport International Ltd. – in Luton Airport

Primary LocationEurope-UK-Luton-Luton Airport (LTN)


Unposting DateAug 15, 2022, 10:59:00 PM

OrganizationGround Handling

Ready for take off? Join Swissport for an exciting career in aviation.

Hours: 37.5 hours per week

Pay Rate: £9.67 per hour

Lounge Services Agent

If you have passion and great hospitality skills and enjoy meeting new faces every day, then this is the role for you. It’s an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Lounge offering to meet our goal of being the Best Airport Lounge provider globally.

In ever crowded airports around the world, Aspire Lounges are a haven for guests looking for a comfortable seat, somewhere quiet, wholesome food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

Each member of the team is here to exceed the expectations of our guests, and we are passionate about ensuring that every guest leaves our lounges feeling relaxed, refreshed and comforted.

Job responsibilities:
All hosts will be multi skilled and will operate in any of the areas mentioned:

Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.

Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.

Managing capacity at peak times to maximise the throughput of guests.

Bid farewell to guests on their departure to optimise the chance of return custom.

Prepare and serve a range of alcoholic and non-alcoholic drinks and guide guests to the self-service food and drink options available.

Ensure the bar area is presented in a professional and clean manner.

Replenish stocks when needed.

Self Service area:
Replenish stock levels, working with the kitchen team to ensure all food is continually available and well presented.

Ensure the self-service area is presented in a professional and clean manner.

General Host:
Responsible for clearing and cleaning of tables when guests vacate.

Maintain high levels of organisation and cleanliness within the lounge at all times.

Be available to respond to guest questions or comments using high levels of customer service.

Back of house:
Assist with stock delivery and rotation.

Waste away services following recycling procedures.

Loading and unloading of the dishwasher.

Restocking of cleaned crockery.

Maintaining high levels of hygiene in all areas

The list is not exhaustive and may vary depending on location and local customer requirements.

Qualifications and Competences:
Background in hospitality or customer services with high levels of customer interaction.

Excellent communication skills, written and verbal.

Good numerical skills with a keen eye for attention to detail.

Computer literate, including using payment machines and Microsoft office.

Ability to work as part of a team or be self-motivated to complete tasks.

Ability to follow processes and procedures and to apply flexibility when required.

Additional languages desirable.

Flexible to work shifts covering 0330 – 2100, 7 days a week

Free parking whilst at work.

Industry recognised food safety training and qualifications.

Free meals and drinks during shifts.

Uniform provided.

Swissport pension scheme with ability to self-contribute.

24-hour employee assistance programme

Potential for discounted flight tickets following probation period.

Discounted retail within the airport.

Discounted access to Aspire lounge network for family and friends.

Potential for placements to other Aspire Lounges within the UK.

About the Company

Company: Swissport International Ltd. –

Company Location:  Luton Airport

Estimated Salary: