Overview

Logistics Team Leader Job at Carbon60 Global – in London

Business Unit: Maintenance & Repair Europe

Posting Date: Jan 2, 2022

Job Description:
Scope of Role:
Be at the forefront of the team as an exceptional leader, developing talent and driving improved employee engagement through inspiring and motivating others. Taking overall responsibility for the Customer Services and Stores teams, you will use your communication and influencing skills to develop and grow excellent relationships with customers in the region. Manage the Customer Services and Stores (Goods In/Dispatch) teams and be involved in dealing with external/internal customers via telephone dealing with inbound and outbound calls, high volume and often complex in nature.

Main Duties/Responsibilities:
To manage the day-to-day activities of Customer Services and Stores departments, including people management of both teams

To be competent with and able to carry out all activities carried out by direct reports, including but not limited to pricing, quoting, releasing, shipping, purchasing, goods receipt and despatch, loans, exchanges, raising of work orders, raising new parts

To ensure productivity and efficiency within the Customer Services and Stores departments, enabling both teams to meet operational goals

To monitor, track and improve the department performance using KPIs and to regularly review these with senior management. Specifically monitoring gross margin, the number of quotes produced and accepted, value of quotes, days on quote, number of quotes outstanding and value

Active management of all Quantum status’ relevant to the Customer Service department

Manage, monitor, and track the Physical Inventory count in line with external audit expectations

Take specific responsibility for the management of staff, and their supporting functions (production planning and controlling, stores, shipping and receiving) and to give timely feedback on any difficult issues arising to senior management

Support as required, for new product introduction, procedures/prototype activities

Managing and responding to a large volume of emails from customers regarding job status updates etc

Dealing with Aircraft on Ground (AOG) and high priority units

Managing quotation progression with customers

Management of all customer status reports and general enquiries to ensure timely and accurate completion. Completion and submission of customer specific reports and liaising directly with customer contacts

Working closely with the Workshop Technicians and Head of Operations to ensure Customer expectations and turnaround time (TAT) obligations are met, as well as quality and cost effectiveness

Assist with import / export requirements

Ensuring adherence to service level agreements on a customer specific level

Work as part of a team, act in a professional manner, and convey a positive and constructive approach

Support the preparation and implementation of change within the operation to ensure that future expectations of customers in terms technology, costs, quality, and service will be met

Assist in the preparation, monitor, and analyse when necessary budgetary plans and forecasts for all major KPIs

Involvement in managing the raising of OEM (Originally Equipment Manufacturer) invoices

To undertake IT training with an agreed action plan to achieve the above

Instil a Continuous Improvement culture within the Customer Services and Stores departments

Management and direction of staff:
Provide leadership, presence and energy to the Customer Service and Stores teams

Develop the organisation through guidance, training and using the company appraisal system to manage expectation

Develop the skills within the department to meet the needs of the business by increasing the level of expertise and competence of the Customer Services and Stores staff

Manage the resource profile to meet the needs of the business and performance manage as necessary

Meet the relevant business KPI targets by:

  • Creating an atmosphere of teamwork with other members of the Operations team
  • Maintain a professional and effective communication at all levels, stimulating initiatives, innovations, and motivation for continuous improvements
  • Manage staff in the performance of company-wide and corporate directed projects to achieve planned cost reductions

Other Responsibilities/Non-essential Functions:
Undertake training that is identified as a requirement of the role as identified by the role Manager

Undertake all other reasonable requests that are made by the role manager/acting manager or Directors

At times of reduced department staff attendance there will be a need to be flexible and provide support outside of the normal tasks of the job to ensure customer satisfaction

On occasion you maybe required to take on ad hoc duties which includes, but is not limited to training, department associated tasks and brief secondment to other departments

Limits of Fiscal/Management Authority:
Not permitted to change Business Management/Standard Operating processes, procedures, and guidelines without formal approval from the Head of Operations but expected to make recommendations

Not permitted to change terms and conditions of employees without the formal approval from the Head of Operations paperwork being completed

Standard Company Responsibilities

Take responsibility for understanding the Standard Operating Procedures and how they are applied to the role

Always adhere to Health and Safety requirements

Ensure compliance with regulatory bodies requirements

There is a responsibility on all employees to bring to the attention of their manager any issues that could potentially affect the business, regardless of how small they may seem at the time

All duties within this job description should be carried out in line with any Company policies and procedures in place at the time

ESSENTIAL:
Engineering Degree (Aerospace or Avionic)

Significant IT skills

Excellent management/supervisory skills

Excellent written and verbal communication skills

Proven outstanding leadership experience of teams of people and management skills gained in a customer-focused environment at senior level.

Understanding of business planning and experience of objective setting to ensure that business plans are delivered

The ability to use commercial experience to add value to business opportunities, or address front-line challenges

The ability to look at a problem or issue objectively and analytically and offer practical high-quality solutions.

The ability to establish and maintain relationships with people at all levels.

The ability to communicate confidently, clearly, concisely, and effectively with a wide range of audiences.

The commercial acumen to ensure a cost-effective approach to our work, whilst ensuring that we maximise sales and productivity.

Technical Aerospace/Aviation background

Full understanding of regulatory requirements appertaining the supply of product for the Aerospace industry

Experience of working within a manufacturing, or repair and maintenance environment

Good time management

Flexible approach to work

Ability to communicate at all levels, both externally and internally

Strong aptitude for motivating others

Strong leadership qualities

Verbal reasoning

Numerical aptitude

Analytical

Logical/Methodical

Team player

Self motivated

Results orientated

Professional

Handles pressure well

Takes ownership

Full current driving licence

Able to work effectively with minimum supervision

Able to travel to other company and customer sites

Able to work additional hours at busy times

Due to nature of business security clearance will be required

DESIRABLE:
Proficient in use of Quantum database

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

About the Company

Company: Carbon60 Global –

Company Location:  London

Estimated Salary:

About Carbon60 Global -