Line & Ramp Services Agent Job at Jet Aviation – 3.5 in Van Nuys, CA


The Line & Ramp Services Agent is responsible for serving the customers’ needs and the meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

This position is for C/graveyard shift: 9:00p.m.-5:30a.m.

Main Responsibilities:
Responsible for the overall operation of the flight line within established operating procedures

Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Supervisor’s absence

Responsible for hangar stacking and aircraft ramp parking

Responsible for refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements

Provides towing and disconnecting services for all types of aircrafts

Executes hand signals in order to guide aircraft during arrivals and departures

Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.

Communicates with employees and/or crew using radios in order to provide excellent customer service

Assists in providing aircraft with ice, coffee, catering, and other necessary services

Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed

Assists with aircraft and hangar cleaning, as needed

Assists with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.), in natural disasters and/or as needed

Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements:
High School Diploma/GED or equivalent

Must be at least 21 years of age, with a clean driving record

Basic English language skills

Good communication skills

Common courtesy and customer orientation

Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job

Must be able to obtain a certificate from NATA Line Service training program

Must be able to obtain a motor vehicle operating permit (MVOP) within a reasonable (30-60 days) period

Must obtain an Airport ID Badge within 30 days of employment

Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques

Desired Characteristics:
Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred

Customer service and safety focused

Excellent communications, customer service and people skills

Results driven – able to execute with high personal accountability

Strong initiative and self-direction

Performs duties in the supervisor’s absence

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

About the Company

Company: Jet Aviation – 3.5

Company Location:  Van Nuys, CA

Estimated Salary:

About Jet Aviation - 3.5