Overview

IT Technical Support – TIER 1 Jobs in Englewood, CO at ONEflight International

Title: IT Technical Support – TIER 1

Company: ONEflight International

Location: Englewood, CO

ONEflight International, Inc. is a global private aviation company revolutionizing the luxury private jet travel industry since the company’s founding in 2010. It is the fastest growing market leader developing and implementing technological solutions for non-commercial air travel through the proprietary online Book a Jet platform. With nearly 500 world-class aircraft charter operator partnerships and a network of 5,000 private jets worldwide.

Do you possess an experience and passion for providing IT Technical Support?

We are looking to hire an ambitious IT expert for our open IT Technical Support (T1) position.

Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance resulting in users high level of productivity.

Responsibilities For Technical Support

Act as the initial point of contact for all computer and system related service issues, requests, and tasks based on priorities from clients or other employees

Learn and support company’s proprietary software

Support the Company’s internal users via email, Dameware, and phone.

Troubleshoot computer and peripheral network connectivity issues.

New employee account and device setups.

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Maintaining system functionality by testing and troubleshooting computer components.

Install, configure, maintain, support, repair, and dispose computer hardware, printers, desk phones, mobile devices, and similar peripherals.

Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc.

Qualifications For Technical Support

Excellent written, listening, and verbal communications.

Possess a professional attitude and work ethic in addition to being well organized and efficient.

Ability to prioritize and manage several milestones and projects efficiently

Excellent hands-on IT technical knowledge in Microsoft Windows, Microsoft Office, Microsoft 365, IOS devices, networks, VPN, anti-virus, etc.

Ability to accept constructive criticism

Time-management skills and ability to establish reasonable and attainable deadlines for resolution.

Must possess strong interpersonal, organizational, customer service communications, technical, research, analytical and troubleshooting skills.

Must be self-motivated, resourceful, and have strong work ethic.

Ability to work independently and as part of a team.

Experience And Qualifications

1-2 Years of hands-on IT Technical support (required)

SolarWinds Service Desk (Desired)

Possess or working towards industry specific certification such as Comptia A+, Network +, Microsoft IT Support, etc.

Benefits

Company matched 401k

Company Paid – Medical / Dental & Vision

Company Paid Lifetime Gym Membership

3 Weeks PTO first year / 4 Weeks after 2 yrs / 5 Weeks after 3 yrs.

Paid Holidays

Catered Lunches

Work / Life Balance highly promoted

ONEflight International is the fastest growing market leader developing and implementing technological solutions for non-commercial air travel through the proprietary online Book a Jet platform. With nearly 500 world-class aircraft charter operator partnerships and a network of 5,000 private jets worldwide.

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About ONEflight International