Internship Customer Support Associate- Orlando, FL Job at Textron Aviation in Wichita, KS
Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having t he Right People in the Right Place at the Right Time. Are you ready to elevate your career? Position Summary Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers. Job Responsibilities (may Include, But Not Limited To) – Coordinate and communicate all aircraft issues with the customers – Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief – Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer – Foster a positive relationship between the customer and customer service department – Review program coverage and pricing with Finance team. Build, review and approve or change invoices – Follow up and maintain relationship with customer to ensure proper service was provided for their needs – Support activity to drive improvement to the safety, quality and efficiency of service center operations Education – Pursuing a Bachelor’s Degree in: – Aviation – Business Management – Marketing – Sales – Engineering – Other related fields Position Requirements – Excellent verbal and written communication skills – Quickly grasps new concepts when faced with unfamiliar tasks – Pursuing A & P License is preferred. – EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. Job Field Business Development Primary Location US-Kansas-Wichita Recruiting Company Textron Aviation Schedule Full-time Job Level Individual Contributor Shift First Shift Job Posting 09/02/2020, 9:01:39 AM Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
About the Company
Company: Textron Aviation
Company Location: Wichita, KS