Internship Customer Support Analyst Job at Textron Aviation in Wichita, KS
Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna, and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having the Right People in the Right Place at the Right Time. Are you ready to elevate your career? Job Summary The primary responsibility of the position is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management. Job Responsibilities – Support a team of Customer Support Analysts whom assist customers with account management, warranty, and program contract administration. – Ensure timely resolution of customer issues. – Assisting customers in the procurement of parts. Work with supply chain and other functional organizations to identify solutions. – Partner with different capabilities within the organization to enrich customer experience. – Additional duties may include standard and ad-hoc reporting and analysis, as well as other activities where appropriate. – Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor. – Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements. Education Pursuing a Bachelor’s degree with Business, Sales and Marketing, Supply Chain Management, or any related field of study. Position Requirements Professional and diplomatic demeanor Excellent verbal and written communication skills Strong sense of accountability and integrity EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. Job Field Business Development Primary Location US-Kansas-Wichita Recruiting Company Textron Aviation Schedule Full-time Job Level Individual Contributor Shift First Shift Job Posting 01/01/2021, 12:00:00 AM Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
About the Company
Company: Textron Aviation
Company Location: Wichita, KS