Overview

IBERIA *New Airline* PAX AGENT – $5,000 Sign-on BONUS!!! Jobs in Dulles, VA at Swissport

Title: IBERIA *New Airline* PAX AGENT – $5,000 Sign-on BONUS!!!

Company: Swissport

Location: Dulles, VA

Job SummaryTo provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and Quarantine, as required

Make public address announcements as required

Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

Produce all required, work-related documentation

Other duties as assigned

Qualifications And Competencies

High School diploma or GED equivalent

Must be able to speak fluent English

Passionate about customer service and must have relevant work experience

Excellent communication skills (written and verbal) in country specific language

Additional languages desirable

Commitment to continuous improvement

Self motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

Must be able to type and learn airline specific computer reservation/ ticketing software

Willingness to work in inclement weather

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Primary Location

North America-US-VA-Washington Dulles International Airport (IAD)

Schedule

Part-time

Unposting Date

May 27, 2022, 10:59:00 PM

Organization

Ground Handling

Show more

Show less

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Swissport