HBS Technical Specialist Job at Leidos in Tewksbury, MA
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology,
Our offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.
The is comprised of four divisions to align with our customers’ missions and needs:
As HBS Technical Specialist, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses excellent communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology, ability to recognize efficiency issues, ability to provide mentorship / training and maintains a high technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing the Hold Baggage System Product lines. Eagerness to work on and lead special projects, some of high visibility as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Provides on the job training to new or cross training employees and provides appropriate feedback to management. Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed.
Troubleshoots, services, performs training on, develops service materials for and repairs Hold Baggage System equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Training department, Field Service, Engineering and Quality control / assurance teams. Demonstrates an ability to drive efficiency and effectiveness through mentoring Field Service Staff in order to improve their skill and knowledge of the equipment.
The HBS Technical Specialist must be an example for others to follow. Not only must they repair and maintain equipment at peak performance, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.
Performs site inspections / audits to ensure contract requirements are being met and that sites are operating at peak efficiency.
Develops and maintains departmental work instructions to assist / ensure Field Service efficiency.
Works closely with the Training department to ensure that technical courses are set to the correct / needed standard for Field Service Technicians
When needed, act as a liaison between the Field Service and other departments / functions within the company.
May be called upon to work on equipment that has little or no documentation or training.
Completes all technical and administrative tasks within required deadlines.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Maintains an accurate inventory of equipment and tools assigned.
Maintains currency on all technical certifications.
Reviews the Customer Service Management (CRM) software for open issues and possible trends, then prepares formal reports as necessary.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to Field Service and other service professionals as required.
May participate in site audits, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a high level of technical knowledge on the company’s HBS and Multiplexing technologies.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with other Technical Support, Regional and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs while maximizing revenue.
Must submit expenses, timecards and other administrative tasks within the specified timelines.
Travel, overtime and work hours other than Monday-Friday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor.
Other duties as required.
Education/Training: Engineering degree in related field (industrial, electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (
10 years work experience in a related electrical or mechanical field service role). Preferably including certification in networking or systems integration (A+, CCNA, or similar) Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Requires a BS and minimum of 4-8 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment. Preferred candidates will have 8 years experience.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Leidos is growing! Connect with us on and .
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting , and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “ ” by the Ethisphere Institute for the third consecutive year.
External Referral Bonus: Eligible
Potential for Telework: Yes, 100%
Clearance Level Required: Other Clearance
Travel: Yes, 50% of the time
Scheduled Weekly Hours: 40
Shift: Standard Plus On Call
Requisition Category: Professional
Job Family: Field Services
About the Company
Company Location: Tewksbury, MA