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Ground Handling Manager – Cairns Job at Menzies Aviation – in Cairns QLD

The Role

We have an exciting opportunity for a Fulltime versatile and talented Ground Handling Manager to join the Menzies Aviation Team based at the Cairns International & Domestic Airport, supporting both of Australia’s major airlines.

Who we are

People, Passion, Pride. These are the values that have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at more than 200 locations in more than 37 countries, across six continents.

But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.

We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include aircraft ground services, executive services, cargo and aircraft fuelling.

What you’ll be doing

Reporting to the General Manager – Ground Handling Queensland, you will be responsible for managing the functional and strategic activities of the Cairns Ground Services including, ramp operations, passenger operations and lounge services. This includes cultivating a strong relationship with local airport and airline partners, government agencies and local industry representatives to maximize business potential and provide a stable commercial environment.

Being a pragmatic and strategic business partner for our Cairns based operational team is our goal. Whilst your role is operational in function, your daily/weekly/yearly deliverables will be focused around the following areas:

Provide leadership for all staff involved in the delivery of ground handling and lounge services

Set and ensure operational procedures achieve quality and performance standards

Maximize service delivery while constantly managing costs to maximize profitability

Meet ground handling and lounge service performance objectives by monitoring, reporting and follow-up of actual performance

Planning and implementation of manpower requirements and training needs

Assess staff performance, conduct and coordinate appraisals and deal with any disciplinary issues that may arise

Development of an efficient, customer focused and industrially stable workforce, based on a strategy of staff involvement, accountability, development and team work

Maintain a strong knowledge and understanding of Industrial Relations and applicable Industrial Instruments

Maintain a high standard of presentation for Menzies Aviation by ensuring client ground handling and lounge standards are consistently met.

Establish and maintain relationships with sub-contractors and monitor their performance

Establish and maintain relationships with Airport authorities, client airlines and applicable governmental agencies

Control resource and cost allocation within budgetary restraints

Responsible for day-to-day operational performance, safety, security and customer satisfaction through effective support and management of delivery areas

Undertake independent safety audits and observations regularly

Primary point of contact for client airlines

What we need from you

Professional, approachable and warm in style with a strong attention to detail

Previous experience in the same or similar role for a minimum of 2-3 years

Effectively and efficiently work autonomously

You will be extremely flexible and happy to get down into the detail and be operational

Exposure to a blue-collar workforce will be highly regarded

Strong ability to problem solve and deliver solution based outcomes

Can anticipate needs, be agile and flexible to ensure deadlines are met

Strong stakeholder services skills

Effective and efficient time management skills

Strong written & verbal communication skills, with a focus on detail

Proficient ability to utilise the Microsoft Office suite

The ability to undergo a pre-employment medical and Federal Police Check

What’s in It for you

Staff travel within the Virgin Australia Airlines network

Flexible working options

A growing global company with ongoing career opportunities

Airport location

Free car parking available

Company phone is provided to this position


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Next Steps

If you are excited by this role and wish to join the growing Menzies Aviation Ground Handling Team, please click to apply button below:

About the Company

Company: Menzies Aviation –

Company Location:  Cairns QLD

Estimated Salary: