Ground Digital Solutions Engineer (m/f)

Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale.

With over 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry. We build the most innovative commercial aircraft and consistently capture about half of all commercial airliner orders. Thanks to our deep understanding of changing market needs, customer focus and technological innovation, we offer products that connect people and places via air and space.

1/ Overview

The jobholder, as a Ground Digital Solutions Service Leader, acts under the responsibility of the Head of Ground Digital Solutions & Skywise Core.

He/She will be responsible for:
1/ Supporting the Entry Into Service (EIS) of a new A350 operator for the Ground Digital Solution, as well as the daily use of the Airbus Applications software delivered to the customers.

2/ Managing the Airbus Hosting solution of the Ground Digital toolset.

This implies close relationship with the customer (several on-site missions): IT assessement, on-site installation, on-site trainings, airpport audit & connectivity tests, and support at delivery center for the first aircraft.

Various topics are addressed: software deployement, process definition, trainings, in collaboration with all operational teams in the Airline (Flight Ops, Engineering, Maintenance, IT).

The ground infrastructure enables connectivy of the aircraft : incoming & upcoming data flows on domains Flight Ops, Engineering & Maintenance . This infrastucture is critical for Aircraft operations and highly dependant on Airline’s information system.

The hosting solution allows our customers to use all the tools as a service, with out any constraints of IT Management. It allows also a faster Entry Into Service, and is more and more purchased by the Airlines operating leased Aircraft.

2/ Detailed activities

Entry Into Service

When a new customer intends to use any service or product delivered by the

Ground Digital Solutions organization, or if an existing customer intends to use a new product or service, the jobholder carries out the following tasks:

Prepares and manages the EIS as a project.

Provides the customer with all necessary support to ensure a successful EIS. The support activity impacts the following areas:

IT infrastructure and IT network assessment and implementation

Within Airline, Airport or Airbus Hosted environment

IT Security procedure assessment

Airline Operational procedures related to Flight Ops and Maintenance & Engineering

Customer organization audit to ensure compliance with Local Authorities

Training of products (e.g. GAS, GDB, SOMF-GT, EFF Packer, etc.)

The position is based on Airbus, Toulouse site, but the EIS and the trainings are requiring visits to our customers world-wide.

The candidate shall be able to travel regularly, even if travel dates are flexible.

When a new product or service is made available, the jobholder contributes to complete the offer in carrying out the following tasks:

Participates to the product/service development from a support point of view; with their technical and functional knowledge they act as the Voice of the Customer within Airbus

Contributes to the development team when preparing customer documentation and training

Prepares, validates and tests operational procedures related to the product or service; participating with all internal stakeholders

Ensures the training to the Airbus L1 Help Desk

Organize the relevant training as required internally and with Airlines

Hosting Manager

The jobholder is responsible of the deploy and support activities of the hosting solution, including:

• deploying new customers,
• identifying and defining the improvments of the solution (architecture changes, optimisations, software upgrades)
• performing the followup of the activities ordered to the solution provider.

Regular support on ‘Ground Digital Solutions’ Services and Products

When a new issue occurs or when the customer has a question, they will contact the Airbus HelpDesk either by using the dedicated application, by phone or by email. The HelpDesk ensures the level 1 support and the jobholder ensures the level 2 support.

The jobholder manages the life cycle of the request according to the relevant procedures defined within the department. This includes updating any knowledge base and all related documentation (when necessary), providing the HelpDesk with all necessary information for a resolution at level 1 if the subject case is encountered again.

The knowledge base and all related documentation shall be updated from information contained in the query, findings and supplied answer; sharing the findings with colleagues on difficult or repetitive issues when needed.

3/ Team Work

The jobholder will also collaborate with Airbus teams:

• Field Service Representatives & Customer Sales Directors for customer relationships
• Product Developement team (SDO) and Design Office (ICD4Y)
• Engineering support for the on-board systesm (IMACS…) with 1SYAC
• Customer Support (other SDS teams & Airbus India teams)

Inside the team, synergies have been developped with Skywise Core deployment, some customers using in Skywise the data enabeled by the Grould Solutions. And more to come !