GM Operations Flight Centre Business Travel – Melbourne Job at Flight Centre Business Travel – in Melbourne VIC

Job no: 512598

Brand: Flight Centre Business Travel

Work type: Full time

Location: Victoria

Categories: Leisure Travel & Retail, Corporate & Group Travel

About the Opportunity

Grow TTV and profit by working with GM’s and discipline leaders to continually improve, drive and deploy a strategy of operational excellence and customer success management. The key performance indicators used to measure the success of the role are; Operational productivity, customer experience and retention, brand profit and TTV growth.

What you will be doing:
Own and deploy the Brands’ operational excellence strategy

Drive Operational Excellence via GM/Discipline Leaders

Own and deploy the Brand goals and strategies for OE via Brand specific business systems

Continual improvement in the customer experience

Work closely with the Chief Customer Officer (CCO) to develop and deploy innovative strategies and systems to improve operational customer engagement

Operational Leadership through vision, inspiration, direction & communication of an agreed set of Business Systems. Ensure GM implementation and follow through

Ensure agreed set of Brand Business Systems.

Drive agreed strategy and operational deployment of systems via GMs

Produce operationally focussed data sharing results, success & new developments

Excellence in Recruitment & Learning Solutions

Drive and deploy appropriate people systems via GMs/Pwx to ensure right people employed & appropriate development to maximise margin and TTV

You’ll be perfect for this role if you can showcase:
Minimum 5 years’ travel industry experience

Project management experience

At Least 3 years in a senior leadership (GM or above)role

Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable

Leading self, leading others, leading business

Monday to Friday business working hours – have the weekend off

Strong collaborative working environment – all ideas are valued and considered

Travel discounts including family and friends, health and wellness discounts, financial planning advice etc

Boost your career in a well-recognized brand & exciting industry

Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within

Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022 )

Leadership Programmes & further education

Giving Bank & Volunteer Leave

Employee share scheme

We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability


Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.

At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance& reporting to ‘big picture’ strategic input.

Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients.

About the Company

Company: Flight Centre Business Travel –

Company Location:  Melbourne VIC

Estimated Salary:

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About Flight Centre Business Travel -