Fundraising Operations Manager Job at LifeFlight – in Robina QLD

About Us

LifeFlight is a world leader in aeromedical care and Australia’s most diversified service with both a fixed and rotary wing fleet. We help seriously ill and injured patients around Australia and the world to quickly get the medical care they need. From rapid response, to inter-facility transfers our team of more than 400 staff members, including aviation crew, support staff, and over 100 doctors are a lifeline to vulnerable individuals. Best known for RACQ LifeFlight community rescue helicopters and LifeFlight Retrieval Medicine, the group also operates a world class training division.

A Job with Purpose

Every year LifeFlight’s iconic blue and yellow fleet help thousands of sick and injured patients. Every employee has a very important task in every mission we perform. Whether that’s making sure our IT systems are performing at the highest level or balancing the figures, to instructing staff with the most current medical and aviation regulations. Each and every employee at LifeFlight saves lives every day.

The Opportunity

We are looking for a full-time Fundraising Operations Manager to join our team within the LifeFlight Foundation. This role is located in our Robina office on the Gold Coast. Travel to other sites within the south east Queensland region may also be required.

The Fundraising Operations Manager leads the Fundraising Operations team within LifeFlight Foundation. This role works closely with other team members reporting to the Executive Manager – Fundraising to ensure effective and positive fundraising programs and activities are undertaken.

The Fundraising Operations team is responsible for providing support in the following functions:

Financial, Transactional & Supporter Care

Data & Information Support

Business & process improvement

Typical duties include:
Lead and manage the Fundraising Operations Team;

Manage the processing of all fundraising transactions, delivering timely data services and support to the organisation, database administration & data quality;

Provide day-to-day connection with the LifeFlight Finance team to ensure efficient & effective transfer of information,

Lead process improvements across the Foundation with a focus on end-to-end efficiency & working with fundraising programs leaders to bring a whole of business activity view to all we do.

Please review the Position Description for full role details.

About You

To be successful in this role you need to satisfy the essential selection criteria with the PD. Importantly, to apply for this role you must have:


Demonstrated experience of at least 2 years in a similar role or similar team in a leadership role

Demonstrated experience managing change and multiple stakeholders

Strong understanding of fundraising programs and the end-to-end processes involved

Extensive knowledge of Microsoft Word & Excel

Experience and confidence in using CRM systems

Ability to multitask

Highly organised with strong attention to detail

In your application, please ensure you address how your experience and skills meet the essential criteria in the PD to demonstrate that you satisfy the minimum requirements of the role.

Please note resume & cover letter must be uploaded as one document.

Applications close 5pm 22 April 2021.

Interviews may begin prior to the close date.

This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences we would love to hear from you today.

About the Company

Company: LifeFlight –

Company Location:  Robina QLD

Estimated Salary:

About LifeFlight -