Flight Concierge (Ground Based) Jobs in Baltimore, MD at Charm City Helicopters

Title: Flight Concierge (Ground Based)

Company: Charm City Helicopters

Location: Baltimore, MD

Charm Aviation is looking for an enthusiastic and customer service oriented Flight Concierge for its new location for helicopter tours and charters in our Baltimore Location. The primary responsibility is to coordinate complete bookings for each flight, oversee reservation software, communicate with Pilots and Line Crew for the status of flights, provide customer service to customers booking flights (answer questions on where to go, how to check in, etc), accept bookings on reseller accounts, reschedule customers on new flights due to bad weather, refund customers unable to reschedule, work with resellers to ensure smooth operations, coordinate with the Managing Partner to ensure maximum flight availability in regard to aircraft maintenance, as well as other tasks.
Many bookings are completed via an automatic booking system software. This position is to manage all reservations and utilize the easy to use software to maximize flight capacity and ensure great customer.
Job Types: Part-time, Full-time
Pay: $13.00 – $16.00 per hour

10 hour shift
8 hour shift
Day shift
Weekend availability

Supplemental pay types:


Work Location: One location

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Charm City Helicopters