Field Service Technician Jobs in Battle Creek, MI at GLORY
Title: Field Service Technician
Location: Battle Creek, MI
Company OverviewAs a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.GLORY OFFERS:401k plan with company nonelective contribution and employer match,
Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement
ROLE PURPOSE:As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:
Directly manage all aspects of customer service and care with our clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment
Track and manage parts/tools
Stay abreast of changes in technical and functional elements of GLORY equipment
THIS JOB MIGHT BE RIGHT FOR YOU IF:
You enjoy interacting with people and providing good customer service.
You consider yourself mechanically inclined and a fast learner.
You have great communication skills and can effectively convey information.
You are conscientious. You take the time to ensure that your work is done right.
You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
You are driven and motivated to make a meaningful impact in your role.
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Document system problems and preventative maintenance in customer site log
Gather and record machine information to monitor performance
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Make recommendations for improving the service, reliability, and performance of our equipment
Escalate difficult technical problems by seeking timely advice or assistance from technical support
Establish preventative maintenance schedules and implement according to company specifications
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Required Education And Qualifications
Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Excellent customer service and communicat…