Overview

E Learning Administrator / Technical Support Advisor Job at Redline Secured Security in Doncaster

Redline Assured Security, part of the Air Partner Group, are looking for and Elearning Technical Support Advisor to join their friendly Doncaster based team. You will provide technical front-line phone and email support to our internal and external clients, as well as administrate and maintain the Learning Management System (LMS) and form part of the wider eLearning Team.

You will:

  • Support our clients on the phone and via email on all content, technical and sales queries, ensuring accurate and timely responses
  • Support the e learning design team in creating courses, assessments and resources directly on the Learning Management System (LMS)
  • Handle the creation and maintenance of internal and external user accounts, reports and other LMS administrative duties
  • Be keen to suggest improvements that will reduce the manual tasks and escalate issues, ideas and potential solutions within the wider Elearning Team
  • Maintain and develop good relationships with existing customers
  • Perform testing and QA on all content uploaded to the LMS, to ensure it adheres to the required standards

What we are looking for:

  • Previous LMS administration experience
  • Excellent customer-focused communication skills, both written and verbal
  • Excellent problem-solving skills
  • Strong attention to detail
  • Ability to multi-task effectively
  • Good level of IT knowledge with an aptitude for learning new software quickly
  • A strong technical mindset and an ability to learn quickly

About us:

Formed in 2007 and based in Doncaster, next to Robin Hood Airport, we are a growing company with an increasingly global clientele. We are recognised by the International Civil Aviation Organisation (ICAO) as an approved Aviation Security Training Centre and deliver training, quality assurance, compliance management and consultancy globally against ICAO, EU, TSA and UK standards. We pride ourselves on making a difference, working in partnership with our clients to achieve the common goal of a secure and safe environment, where the travelling public, staff and suppliers are protected from acts of unlawful interference.

The Elearning Team offers comprehensive and bespoke elearning security courses, so you could be part of a team who makes a real difference in the safety of others, every day!

Job Types: Full-time, Permanent

Salary: £18,000.00-£19,000.00 per year

Experience:

  • Learning Management System – LMS – administration: 1 year (Preferred)
  • office based, technical customer service: 2 years (Required)

Work remotely:

About the Company

Company: Redline Secured Security

Company Location:  Doncaster

Estimated Salary:

About Redline Secured Security