Duty Officer (Aviation Administrator)

Latitude Air Ambulance is looking for a Duty Officer / Administrator to join our dynamic team in the Operational Control Center.If you are looking for a challenge and enjoy working in a fast-paced, exciting environment, we would love to meet with you!

The successful candidate would be responsible for the following:

Setting itineraries and schedules; managing air ambulance transfers

Dispatching flight crews

Arranging ground ambulance, fueling, Customs, aircraft handling, crew hotel rooms, commercial flight booking, taxi and limousine services in conjunction with air ambulance transfers

Communicating with customers/clients with a very high degree of professionalism, courtesy and sensitivity at all times

Receiving and processing transportation requests from clients

Providing air ambulance quotations (as required)

Flight following, completing and filling out forms

Logging and detailing all information; storage by hard copy and data base

Working seamlessly with flight, medical, maintenance, customer service and accounting personnel

Other duties and responsibilities as required

Qualifications:
Fluent in English (required); Bilingual/fluent in language other than English considered an asset

Administrative work experience in the fields of transportation, travel, dispatch, medical or other related industries would be considered an asset

Knowledge of geography within North America and/or worldwide an asset

Strong computer skills including typing, navigating different programs and sending/receiving a high volume of emails

Ability to deal with people professionally and tactfully at all times

Excellent customer service skills

Strong problem solving and critical-thinking skills

Flexible and adaptable to change

Able to deal well under pressure and work in a fast-paced environment

Well organized with attention to detail

able to work shift rotation as set out by the company including Statutory Holidays/Weekends

Must have G2 or higher license and be able to provide own transportation to and from John C. Munro Hamilton International Airport (public transportation is not available for all shift times)

What’s in it for you?

Work 4 shifts on, then have 4 days off every week! (Shift rotation includes weekends and holidays/ 12 hour, day and night shifts)

Competitive starting salary with progressive wage increases

Benefits (EHC/Dental/Drug Plan, etc.)

Group RRSP program

Employee Assistance Program

Corporate phone plan discounts with Telus

Work for a company that values Compassion, Integrity & Trust

Team atmosphere with a ‘Family’ feel

Social Events; River Day/Summer BBQ, Christmas Parties, etc.

Catered lunches on the last Friday of every month

On the job training provided.

If you are interested in joining a fast-growing company and are looking to grow as an individual and as a team player, please send us your resume and cover letter!

We thank all applicants for applying but only those successful will be contacted.

Latitude Air Ambulance welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent