Duty Officer (Aviation Administrator) Job at Latitude Air Ambulance in Mount Hope, ON
The successful candidate would be responsible for the following:
Setting itineraries and schedules; managing air ambulance transfers
Dispatching flight crews
Arranging ground ambulance, fueling, Customs, aircraft handling, crew hotel rooms, commercial flight booking, taxi and limousine services in conjunction with air ambulance transfers
Communicating with customers/clients with a very high degree of professionalism, courtesy and sensitivity at all times
Receiving and processing transportation requests from clients
Providing air ambulance quotations (as required)
Flight following, completing and filling out forms
Logging and detailing all information; storage by hard copy and data base
Working seamlessly with flight, medical, maintenance, customer service and accounting personnel
Other duties and responsibilities as required
Fluent in English (required); Bilingual/fluent in language other than English considered an asset
Administrative work experience in the fields of transportation, travel, dispatch, medical or other related industries would be considered an asset
Knowledge of geography within North America and/or worldwide an asset
Strong computer skills including typing, navigating different programs and sending/receiving a high volume of emails
Ability to deal with people professionally and tactfully at all times
Excellent customer service skills
Strong problem solving and critical-thinking skills
Flexible and adaptable to change
Able to deal well under pressure and work in a fast-paced environment
Well organized with attention to detail
able to work shift rotation as set out by the company including Statutory Holidays/Weekends
Must have G2 or higher license and be able to provide own transportation to and from John C. Munro Hamilton International Airport (public transportation is not available for all shift times)
What’s in it for you?
Work 4 shifts on, then have 4 days off every week! (Shift rotation includes weekends and holidays/ 12 hour, day and night shifts)
Competitive starting salary with progressive wage increases
Benefits (EHC/Dental/Drug Plan, etc.)
Group RRSP program
Employee Assistance Program
Corporate phone plan discounts with Telus
Work for a company that values Compassion, Integrity & Trust
Team atmosphere with a ‘Family’ feel
Social Events; River Day/Summer BBQ, Christmas Parties, etc.
Catered lunches on the last Friday of every month
On the job training provided.
If you are interested in joining a fast-growing company and are looking to grow as an individual and as a team player, please send us your resume and cover letter!
We thank all applicants for applying but only those successful will be contacted.
Latitude Air Ambulance welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
About the Company
Company: Latitude Air Ambulance
Company Location: Mount Hope, ON