Director – Maintenance Programs Jobs in Dallas, TX at Southwest Airlines

Title: Director – Maintenance Programs

Company: Southwest Airlines

Location: Dallas, TX

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job SummaryResponsible for strategic initiatives supporting the Technical Operations Maintenance Programs and Technical Publications teams. Develops goals and implements plans and schedules to establish and execute SWA Technical Operations aircraft technical programs. This role works across multiple Tech Ops groups and cross functional Teams to align Maintenance Programs to set and achieve aggressive targets driving performance in Customer Service, safety, cost, quality and operational impact.

Model the Southwest Way

Guide and lead team members using SWA talent management practices to coach, develop, and engage employees

Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

Invest in leadership and self-growth through participating in continuous learning and development


Directs development and Implementation of Maintenance Program goals, aligned with Company and Department goals. Ensures that SWA provides safe, regulatory compliant, reliable and on time maintenance for its aircraft

Directs development and Implementation of Technical Publications goals, aligned with Company and Department goals. Ensures that SWA provides AMTs maintenance instructions that support the safe, regulatory compliant, reliable and low cost operation its aircraft.

Directs the activities of the SWA Check Analysis Team to ensure a data driven approach is used to understand Maintenance Check Findings, Root Cause, and develop necessary changes to the Program to ensure the Safe, Reliable, and low cost operation of the fleet

Develops a competent, productive, knowledgeable, effective and Customer Services oriented Team by recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; leading work activities; and evaluating the performance of the Team Individual Contributor

Foster good working relationships and influence with peers in Engineering, Maintenance Project, and any other operating departments

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills & Abilities

Expert knowledge of the Southwest maintenance program, or have similar level relevant knowledge of aviation maintenance through previous work experience

Knowledge in total quality management, process improvement and training methods

Skilled at leading organizational change, demonstrating strong communication skills, with the ability to motivate others

Skilled in analytical problem- solver, able to provide coaching for identifying practical approaches and real solutions to extremely complex problems

Skilled with computer applications such as Outlook, Microsoft Word, Excel, and PowerPoint, and open to foster other new and existing automation needs

Ability to interact with people at all levels within the company and industry

Ability to lead aircraft maintenance organizations and accomplish specific goals

Ability to perform well under pressure, in time critical environments with multiple tasking and tight time constraints

Ability to make …

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