Director Flight Support Operations Jobs in Marlborough, MA at American Robotics
Title: Director Flight Support Operations
Company: American Robotics
Location: Marlborough, MA
American Robotics (AR) is seeking a Director of flight support operations. The field operations team is key to the enablement of AR’s fully automated drone system for industrial inspection. In this role, you will be responsible for all operations leading up to and including the successful installation of AR’s scout system. The director of flight support operations reports to the VP of operations and will work closely with the director of flight operations and the senior safety manager.
Manage the schedules, system logistics, and workforce required to install a scout system and required supporting equipment
Develop, establish, and implement a scheduled and unscheduled maintenance and repair plan for deployed scout systems
Lead site survey team that is responsible for ensuring scout suitability to AR customers
Understand and implement the operational and safety requirements for all personnel intended to be present at a customer site
Interface with customer’s operations team at current and prospective sites to ensure system requirements are met while maintaining customer satisfaction
Lead 3rd party relationships in the field operations process; to include but not limited to, logistics vendors, off site lease owners, maintainers, and network providers
Communicate with operational and customer leadership at AR to ensure timely flow of information
Advocate customer needs/issues cross-departmentally by providing feedback into other functional teams.
Manage account escalations and collaborate with other functional areas to achieve customer satisfaction and resolve customer issues in a timely fashion.
Track, analyze and implement solutions for metrics to include but not limited to: OTD, MTBF
Results-oriented leader with leadership experience in distributed operations
Demonstrate customer centric and interpersonal skills
Excellent organizational, analytical, and problem-solving skills
Capable of working with people of varied roles and abilities, including executive management
Demonstrated ability to manage multiple, simultaneous, cross-functional work streams
Team player with solid communication and presentation skills.
Accountability and personal organization are essential
Data driven leader that can digest aggregated data collected from the field and logistics operations to identify gaps and best practices
Experience analyzing and optimizing existing processes
10+ years of field operations management, field support and customer site commissioning
Bachelor’s Degree or equivalent experience required
Expected to travel up to 20% of the time
Note: This is NOT an entry level role. Applications which do not meet the required experience will not be reviewed.
About American Robotics
American Robotics is an autonomous drone developer specializing in rugged, real-world environments. Through innovations in robot autonomy, machine vision, edge computing, and AI we have created the next generation of drone technology: a fully-automated drone capable of continuous, unattended operation, and approved by airspace regulators for operation without a human physically onsite. Our flagship product, Scout, is the first of its kind for automated imagery collection, and unlocks drones as a viable and valuable team member for defense, agriculture, and energy site operators alike.
Selected American Robotics press:
The Wall Street Journal:
FAA Approves First Fully Automated Commercial Drone Flights…