Overview

Digital Transformation Program Manager Jobs in Dulles Town Center, VA at Dice

Title: Digital Transformation Program Manager

Company: Dice

Location: Dulles Town Center, VA

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mansai Corporation, is seeking the following. Apply via Dice today!

As the Digital Transformation Program Manager, you will lead in strategizing, planning, and executing on a digital transformation plan for enhancing customer experience and building a pipeline of sustainable, profitable revenue streams through the implementation, sales and marketing of technology solutions and services at the organizations

Strategizes and leads high impact digital transformation and passenger engagement initiatives to enhance customer experience at the organization. Creates and drives strategies for optimizing on digital revenue opportunities within the organization. Leads project teams and cross functional committees, facilitating discussions and building consensus with all involved stakeholders throughout the digital transformation and passenger engagement process. Performs related functions.

General Responsibilities

Defines and drives the execution of a digital transformation roadmap that encompasses programs and initiatives for customer engagement, passenger journey improvements, and digital revenue generation. Works closely with the Labs and other Office of Technology departments to achieve this mission.

Exercises a data-centric approach to gathering customer insights and develops and implements customer engagement strategies to drive marketing, CRM, loyalty programs, airport retail marketplace offerings and more.

Develops, plans and executes on digital revenue strategies for leveraging digital advertising opportunities across a range of mediums within the organization, including airport digital signage, web, mobile and Wi-Fi.

Manages and drives revenue generation through the Office of Technology catalogue of technology offerings (Wi-Fi, telephony, network cabling and more) to tenants and other customers.

Manages and oversees the digital transformation program portfolio, ensuring communication, reporting and transparency to all key stakeholders.

Serves as a liaison between the Labs, other IT groups, business teams, as well as concessions and other customers and stakeholders on digital transformation projects.

Works closely with stakeholders at both organization and groups to support piloting, testing and implementation of technology solutions at the organization.

Leads discussions and builds consensus with all involved business partners and stakeholders, throughout the digital transformation and passenger engagement process. Leads committees, acts as a change agent and influences decisions around customer digital engagement and digitization of touchpoints along the customer’s travel journey.

Enlists and works with the stakeholders on their role in serving as champions for the Labs technology solutions and its brand within the industry.

Seeks out new business leads, wins new customers, and makes and follows up on cold and warm calls for sales opportunities within the company. Establishes and develops meaningful relationships with existing and potential clients and external agencies.

Develops change management strategies and approaches for digital transformation related programs.

Identifies, describes, and recommends changes to current and new system features and functionality to improve overall business and mission performance and develop and refine IT roadmaps and modernization plans and the associated implementation plans.

Gathers, synt…

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