Data Analyst, Business Insights, Analytics & Reporting Jobs in McLean, VA at Intelsat

Title: Data Analyst, Business Insights, Analytics & Reporting

Company: Intelsat

Location: McLean, VA

Equal Opportunity/Affirmative Action Employer including Vets and Disabled

Your role in helping us shape the future:

Intelsat launched a Product Development organization focused on producing exceptional Customer Experiences, across its’ unparalleled set of industry competitive offerings. We are seeking an innovative candidate with a passion for developing business insights, resulting in actionable outcomes, that produce traceable / measurable impact.

You will focus on identifying key success measures, related to service delivery and management, throughout the customer lifecycle. Developing a repeatable insights and analytics reporting program will be key to informing, simplifying and streamlining service delivery. You will serve as an internal champion by grounding development recommendations in data. These insights will facilitate cross-functional conversations, optimize service delivery and ultimately facilitate enhancements in revenue realization.

Are you up to the challenge?

Collaborate with the Product Development Customer Experience team to define, baseline & track Quality of Experience & Quality of Service KPI’s

Develop a repeatable analytics and reporting framework capable of identifying key value streams and informing organizational stakeholders for CX improvements

Track measurable progress against implemented enhancements to validate Product Development solution effectiveness

Assess existing digital platform landscape and make recommendations for enhanced operational processes based on UX metrics

Lead post-sales lifecycle and usability analysis. Provide insights into the platforms effectiveness and enable a feedback loop for enhancement recommendations – grounded in data

Establish priority through value-based metrics. Trace book-of-business back to revenue and inform prioritization of proposed development activities

View the business through the lens of the customer. Define and track Leading Indicators such as Customer Effort Scores – to be followed by related internal metrics: Churn, Retention & Customer Lifetime Value

Proactively inform the Product Development roadmap leaders, with decisions surfaced by the Business Insights and Analytics program. Use defined KPI’s to elicit critical problems to be solved. Develop a formal process to present findings and recommend specific actions to drive defined business objectives. Propose alternative business strategies, as appropriate

Regularly update product knowledge to understand new features. Understand the primary network technologies and partners / competitors in the satellite space. Understand the go-to-market strategy and positioning of products

You should definitely have:

A 4-year degree in Business, Statistics, Data Analytics, Computer Science, Business Information Technologies or related degree.

A minimum of 7-years of recent, relevant experience that includes Analytics Program Development with a focus in Product Development / Customer Experience outcomes

Knowledge of industry standard Satellite Network Management Systems, Enterprise & Mobility services, end-user applications

Strong program development and management skills

The ability to understand the Intelsat’s Product strategies and advocate for ease of use / delivery enabling profitability

Effective English language skills both written and verbal

The ability to establish this role as the Business Insights authority. Share’s knowledge, empowers and gives credit. Establish trust, credibility, and goodwill throughout the organization

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About Intelsat