Customer Support Analyst – Naval Aviation – SHARP Jobs in Corpus Christi, TX at Dice
Title: Customer Support Analyst – Naval Aviation – SHARP
Location: Corpus Christi, TX
Dice is the leading career destination for tech experts at every stage of their careers. Our client, InnovaSystems International LLC, is seeking the following. Apply via Dice today!
About InnovaSystems International Inc. InnovaSystems is a leading provider of enterprise software and data solutions to the Department of Defense, federal, state, and local government agencies. With us, yoursquoll be part of a team that delivers a vital service to support our nationrsquos National Security Strategy by developing extraordinary solutions through innovative software! Some of our perks benefits include Flexible schedule telecommute options, continuous learning opportunities including technical training and Leadership development programs, comprehensive benefits package, onsite gymworkout facilities, 401k plan w company match, competitive salary and a fantastic culture of collaboration. Due to the nature of our business, the candidate must hold an Active DoD issued Secret Security Clearance upon hire. Job Role The T-SHARP Customer Support Analyst provides broad, in-depth services to Naval Aviation Training Squadrons, Wings, and Chief of Naval Air Training staff by maximizing and enhancing use of application functionality as a training management system (TMS) and a learning management system (LMS). The position will also support the collection, definition, evaluation and prioritization of upgrade requirements as presented by the users in supported units. In addition, the Analyst will participate in review of software solutions before they are released to the production environment. bull Technical Assistance ndash Respond rapidly to customer issues via email, telephone, and personal visits. Troubleshoot and develop technical solutions to software and setup errors. Create temporary workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalate urgent problems requiring more in-depth knowledgetechnical access to appropriate internal resources in a timely manner. Document all issues. bull Software Support ndash Manage the installation and support for the T-SHARP application on NMCI laptops as required. bull User Training ndash Deliver classroom-style training as well as informal, on-the-spot training to CNATRA Support Desk personnel and squadron end users regarding configuration, operation, and data analysis of T-SHARP to support its contribution to the CNATRA student training mission. Assist with the generation of training material. bull Requirements Management ndash Follow strict Capability Maturity Model Integration (version 2.0, level 3) processes for requirements management. As part of the T-SHARP team, the analyst will be expected to provide inputs and reviewtesting of work items solutions as created by development staff. New employees will be given an opportunity to learn the process tools Innova employs to ensure traceability of fleet requirements. bull Team Management Assistance ndash Represent Innova T-SHARP Support team at program review, requirements definition and development meetings in place of Product Manager in times of hisher absence. bull Reports Generation ndash Provide training and guidance in use of various reports within T-SHARP to include instructing users in the building of ad-hoc reports. Use Structured Query Language (SQL) and other internal tools to create canned and ad-hoc reports per user requests. bull Travel ndash Local travel between NAS Corpus Christi (T…