Customer Success Executive – Part Time

Description:
Job Title: Customer Success Executive

Job Code: IMS20221105-82190

Job Location: UK – Whiteley – Hampshire

About the role:
The successful candidate will Support the Customer Success Manager to develop strong customer relationships that promote retention and loyalty, improving customer lifetime value and increase customer engagement. Helping to ensure customers are successfully using the products and services they’ve purchased and upselling products and services that they aren’t using. Maintaining excellent service standards, going above and beyond to ensure customer satisfaction and retention. The role is part time, 24 hrs per week, which are flexible and agreed with the Line Manager.

Day to day responsibilities will include (but not limited to):

Managing incoming sales enquiries for our services and tracking them through to contract.

Support Customer Success Manager with Customer Contact Plan.

Act as the customer advocate

Arrange and present online demonstrations for new sales and upselling products to existing customers

Prepare and send sales proposals

Liaise with global customers by telephone and email, building strong customer relationships

Responsible for the New Customer procedure and set-up.

Assist with purchase orders, sales orders and quotations.

Own CRM management ensuring all FDS customers are updated and Customer contact lists maintained

Manage office supplies

Action customer support tickets as required

Support the setup of the L3Harris FDS Safety Seminar and Safety Initiatives

Demonstrate and promote industry best practice

Attend overseas travel for customer visits, industry conferences and exhibitions as required.

Participate in Continuous Professional Development activities

Knowledge, Skills and Qualifications:
Aviation industry related experience preferred

Previous experience working for data provider or analytics company

Proficient in Microsoft Offices, Virtual Conference tools (zoom) and Adobe Suite

Microsoft applications – Outlook, Word, Excel and PowerPoint

Email marketing (Mailchimp, Dotmailer, Marketo etc)

Knowledge and experience of CRM tools

Understanding and anticipating customer needs

Excellent communication and people management skills

Attention to detail

Resilient, creative and pro-active

Benefits:
Auto Enrolment pension scheme

25 days annual leave plus bank holidays

Group Income Protection, Private Health Care and Life Assurance

Employee Assistance Programme

Discounts with cinemas, travel, major retailers, family days out and much more

Hybrid working opportunities

Free parking

Cycle to Work scheme

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.