Overview

Customer Service Specialist Jobs in Richmond Heights, OH at Flexjet

Title: Customer Service Specialist

Company: Flexjet

Location: Richmond Heights, OH

As an Owner Account Specialist, you are responsible for ensuring a seamless experience for our Owners. From the moment they join Flexjet you become the aviation professional for the organization to the Owner. As relationships are established profiles are built, creating an atmosphere with foresight to anticipate their every need for travel. You must have a passion for helping others to be a successful Owner Services Specialist.

Responsibilities

Provide world-class service during every interaction with our clientele

Effective listening skills for telephone conversations

Professionally handle a high volume of incoming calls and E-mails

Schedule travel and other accommodations based on individual needs

Ability to understand contract terminology

Proactively communicate any changes, delays or other potential disservice concerns

Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.

Provide daily quality control of all trip details

Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate

Perform other related duties and responsibilities as requested

Show flexibility in adapting to a continually changing industry

Understand and follow standard operating procedures

Qualifications

EDUCATION & EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred

1-3 years of customer service experience in a high-end service industry

Background in aviation a plus

Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)

Knowledge of use and operation of standard office equipment

REQUIRED SKILLS

Have strong attention to detail and ability to finish any given task to completion

The ability to work in a team atmosphere, and manage a flexible schedule

The OAS will be required to demonstrate knowledge of Flexjet’s products and programs and have the ability to interpret contract information as it pertains to the specific customer

Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment

Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level

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