Overview

Customer Service Representative (Part-Time) Aviation Services Job at Coast Flight Training and Management, Inc. – in San Diego, CA

Coast Air Center, LLC. Coast Air Center is a fast growing, newly founded FBO located at Montgomery-Field Airport in the heart of San Diego. We are looking for a Customer Service Representative to deliver quality service to crew and passengers.

Function:

Reporting to the Manager, the Customer Service Representative is responsible for delivering the highest level of service to both crew and passengers, while providing operational support to other team members.

Duties and Responsibilities:

  • Project a professional manner with an emphasis on customer service and hospitality
  • Ensure compliance with the grooming and uniform standards of the company
  • Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service
  • Ensure his/her duties are carried out in accordance with company policies.
  • Provide prompt, professional and courteous service to customers in a personalized and refined manner.
  • Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)
  • Develop a positive working relationship with team members, flight crew and passengers.
  • Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements
  • Ensure fuel and service orders are fulfilled in a timely manner
  • Data entry of aircraft fuel quantities into database
  • Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions
  • Provide air/ground communications using a Unicom radio
  • Administrative duties including basic filing and organization of passenger records and files
  • Actively participate in our Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other administrative duties as assigned

Qualifications:

  • Ability to handle stress well and work under pressure.
  • Valid drivers license
  • Ability to obtain necessary security clearances
  • Work rotating shifts including days, afternoons, evenings, weekends, and holidays
  • Dependability (must possess a clear attendance record and reliable on time reporting for work)

Behavioral Competencies:

  • Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork – Working collaboratively with others to achieve organizational goals.
  • Customer Service – Providing service excellence to internal and/or external customers (flight crew/passengers).
  • Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focused – Focusing efforts on achieving high-quality results consistent with the organization’s standards.
  • Fostering Communication – Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

We offer a comprehensive benefit package for full-time employees that includes paid holidays, vacation accrual, health insurance (medical, dental, vision) and 401K.

www.iflycoast.com/careers

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit and business need.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

About the Company

Company: Coast Flight Training and Management, Inc. –

Company Location:  San Diego, CA

Estimated Salary:

About Coast Flight Training and Management, Inc. -