Overview

Customer Service Representative (Onsite) Jobs in Lake Suzy, FL at Raytheon Technologies

Title: Customer Service Representative (Onsite)

Company: Raytheon Technologies

Location: Lake Suzy, FL

This position is for a Customer Service professional, who works under general supervision to answer basic customer inquiries on product availability and status of orders. They will work closely with internal business units to ship product on time. The ideal candidate is a self-starter, quick and independent learner, communicates effectively and professionally, and can efficiently manage changing priorities in a manufacturing environment. This is an onsite role in Lake Suzy, Florida.

Primary Responsibilities

Performs duties related to overall customer service that includes post-sales support

Builds and maintains positive business relationships with key customers by providing prompt accurate service

Assists Customer Service and sales team by managing customer Sales Orders and deliveries

Manages customer returns from internal and external customers

Works with both internal and external customers to reconcile account issues

Responsible for delivery of excellent customer service through documentation, communication and coordination with both internal and external customers

Responsible for managing on-time delivery to Collins internal customers by working with the operations team to ensure demands are placed, managed and delivered to Estimated Ship Date

Assists in tracking order activity and alerts management and appropriate staff of potential delivery problems

Works with appropriate team members to assist in producing reports related to customer orders and activities

Confers with production, sales, shipping, or other personnel to expedite and/or trace shipments

Candidate is required to work on-site

Basic Qualifications

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experienceOR

In the absence of a HS diploma, GED or AA/AS degree, 4 years of relevant experience is required.

Must be a U.S. Person/Permanent Resident “Green Card” holder

Preferred Qualifications

Exceptional administration and organizational skills

Strong written and verbal communication skills

Highly motivated / Self-starter

Strong analytical and problem-solving skills

Ability to adapt to changing situations and switch between tasks quickly

Experience working in customer service preferably in a manufacturing industry

Experience with ERP systems

Working experience with accounting software programs such QuickBooks or Peachtree

Working experience in SAP

Proficient in use of MS Excel and MS Office Products

Commitment to quality and continuous improvement

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

Collins Aerospace …

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About Raytheon Technologies