Overview

Customer Service Representative Jobs in Amarillo – Texas – USA at TAC Air

Title: Customer Service Representative

Company: TAC Air

Location: Amarillo – Texas – USA

Type: Full Time

Category: Customer Service/Help Desk, Airport/Airline

You can work with private jets!

Do you want to work in the aviation services industry? Have a passion for delivering excellent customer service? Interested in a complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing all while making $14.25/hour?

Then you will love being a valued part of our established TAC Air team where we are proud to say we did not have any layoffs or furloughs during the pandemic.

As a Customer Service Representative in our Amarillo, TX location, you will work with team members to provide services to arriving and departing aircraft, and provide customer service for crew members and their passengers.

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry and we believe our employees make all the difference in creating this kind of atmosphere and customer loyalty. The work environment  is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Preference will be given to candidates who have received their Covid Vaccinations

ResponsibilitiesCustomer Service Representative

Responsibilities

Customer Service Representatives work with team members to provide customer service to arriving/departing aircraft, crew members, and passengers.

Primary

Responsibilities

Delivering exceptional customer service experience to private, military, and corporate aviation clientele

Arranging aircraft services including fuel ments safely and efficiently

Arranging personal services including hotel accommodations, catering orders, and ground transportation

Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)

Processing sales transactions, fuel tickets, and meter sheets

Updating vehicle inventory and Total FBO to reflect daily activity

Working closely with all team members and crew members to ensure customer needs are met

Shuttling passengers and crew members safely to terminal or hotel as requested

Marshalling, chocking, and wing walking during aircraft movements and parking as needed

Performing other duties as assigned

Required Skills

Customer Service Representative

Qualifications

Extensive aviation safety and customer service training provided for Customer Service Representatives.

Physical Requirements

Ability to see and hear clearly

Ability to read, comprehend, and speak English clearly

Ability to climb, twist, bend, crouch, stoop, kneel, and crawl

Ability to move in tight quarters

Ability to sit, stand, and walk for extended periods

Ability to work in all weather conditions temporarily as needed

Ability to regularly lift/move up to 50 pounds

Other

Requirements

Must possess a valid driver’s license

Ability to operate computer and type effectively

Ability to write legibly

Ability to pass drug screen

Ability to pass criminal history records check and airport badging requirements

Education

High school diploma or GED

TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive…

 

About TAC Air