Customer Service Rep. – Mid Continent Aviation Services Job at ICM Ventures Inc – 2.8 in Wichita, KS

The Customer Service Representative will serve as the main point of contact between MCAS and the customer. This position will work with the Maintenance, Finance, and Parts Teams to maintain and develop positive relationships with all customers current and future. This position will provide a positive experience at MCAS by coordinating with the Maintenance Team on all aspects of projects. Only candidates with previous aviation experience will be considered.


  • Assist with creating maintenance quotes, including presenting upselling opportunities.
  • Participate in incoming inspection of aircraft.
  • Coordinate and communicate all aircraft issues and status updates with the customer.
  • Meet and debrief with customer upon arrival.

a. Review existing programs and obtain instructions for approval requests.

b. Discuss applicable service bulletins, quotes, and flat rates as required by customer.

c. Add debrief squawks as needed and discuss any required schedule changes.

d. Review customer credit terms and collect any prepayments and deposits due on arrival.

e. Build Shop books and review with Shop Lead.

  • Manage customer communications and discrepancy approvals throughout projects.

a. Communicate initial service order, debrief squawks and work scope to Shop Lead after customer debrief.

b. Actively obtain customer approval for any additional work to be performed or parts required and communicates approvals with the appropriate MCAS parties.

c. Report issues arising in work progress affecting schedule and price to the customer.

d. Maintain current customer contact details.

  • Build/review customer invoices for Controller approval prior to Finance issuing pro forma invoice and final bill.
  • Meet with customer for departure debrief.

a. Review terms, work performed, list of open discrepancies, and return logbook.

b. Present customer with invoice as applicable.

  • Follow up with customer post visit.

a. Assure that open issues, including billing disputes, have been or are in the process of being resolved.

b. Schedule next visit as applicable.

  • Collect customer feedback.

High School Diploma or equivalent required.

3-5 years Aviation background required

A&P experience preferred

Ability to use aircraft manuals and technical drawings

Demonstrated customer service abilities

Experienced with ERP systems

Excellent written and verbal communication skills

Exceptional organizational skills and attention to detail

Solid customer service abilities

Strong motivational skills

Sound reasoning and decision making skills


About the Company

Company: ICM Ventures Inc – 2.8

Company Location:  Wichita, KS

Estimated Salary:

About ICM Ventures Inc - 2.8