Customer Service Event Manager (all genders)

Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is an aerospace Joint Venture Company between Pratt & Whitney Canada (P&WC) and MTU Maintenance Berlin-Brandenburg GmbH (MTU) providing overhaul and repair services, customer support and spare engine sales to operators of P&WC products within Europe, Africa and the Middle East. We add value by leveraging the services and relationships of both partners in providing integrated solutions to delight our customers. For our location in Ludwigsfelde (near Berlin) we are looking for:

Customer Service Event Manager (all genders)

Code: CSC / Operations

Tasks:
Provision of Pratt & Whitney Canada (P&WC) rental engines to customers in Europe, Middle East and Africa, management of according logistics and contracts considering the involvement of relevant partners

Maintain and improvement of customer relations and experience

Reporting and reconciliation with the suppliers, ensuring payment alignment, incoming invoices management, accuracy with invoicing generation, margin checks

Customer- centric Project management

Readiness for on-call services

Requirements:
Successful degree in relevant studies, i.e. Business Administration, Logistics/Supply Chain, Engineering or equivalent working experience

Customer and solutions oriented

Comfortable in dealing with complex situations

Technical interest, basic knowledge of aircraft engines or aviation industry would be an asset

Proactive, customer driven mind-set and ease in working in a dynamic, international environment and ability to work in (virtual) global a team

Structured approached to open tasks and good prioritisation skills

Fluency in English

Working knowledge of MS Office (Word, Excel, Access, PowerPoint), SAP would be advantageous

Our offer:
It is our self-image to invest in the professional and personal development of each employee by providing a comprehensive range of further education and tailor-made development programs. Besides, you will be working very closely with other departments within our company and the group allowing you deep insights and good understanding of our business.

In addition to a broad range of benefits provided by collective agreements and beyond by CSC, we offer a range of further services tailored to your needs: Measures to balance work and family life are just as important to us as a personal retirement plan. Also, CSC is involved in health and fitness.

As a technology company, women with a qualified education are also very important to us. Your applications are especially welcome!

Ready?

Then give your career a boost and send us your complete dossier, the earliest possible start date, and your salary expectations through our online application form that you can access directly from this page.

We are looking forward to meeting you!